Manager

The NIQ Customer Success team is dedicated to transforming client service by leveraging innovative tools and expertise to deliver timely, insightful solutions. This team acts as the vital connection between NIQ and its clients, combining data, science, and talent to provide measurement and improvement strategies that drive client satisfaction and ongoing investment in NIQ’s products and services.

Key Responsibilities:
- Oversee all phases of project management, ensuring projects are completed on time and meet quality standards.
- Lead and mentor the team, promoting a culture of collaboration and continuous growth to enhance overall performance.
- Manage relationships with internal stakeholders, providing guidance to ensure cross-departmental alignment and efficiency.
- Provide expert consultation to clients and internal teams, addressing complex questions and resolving issues professionally.
- Drive business growth by managing profit and loss, identifying expansion opportunities, and developing strategic plans.
- Design and plan research projects based on client requirements, including questionnaire development and data collection methodologies.
- Coordinate project execution, deliver progress updates to clients, and direct relevant departments for data processing.
- Present research findings clearly and persuasively to clients, ensuring their understanding and satisfaction.
- Build and maintain strong client relationships through proactive communication and support.
- Travel occasionally to meet project and client needs.
- Support invoicing processes by communicating contract or project changes to Finance and working towards collection targets.
- Identify and develop potential team successors to ensure organizational continuity.
- Lead initiatives beyond routine activities, such as key account planning and implementing quality control measures.
- Ensure high-quality standards are maintained throughout projects to guarantee client satisfaction.

Required Qualifications:
- A university degree in Marketing, Economics, or a related field, reflecting a solid academic foundation.
- 3-5 years of practical experience in Marketing Research, demonstrating the ability to conduct thorough analyses and provide actionable insights.
- Strong analytical skills with proficiency in advanced data analysis methods and tools to interpret data accurately and generate strategic insights.
- Excellent verbal and written communication skills, capable of clearly conveying complex ideas to diverse audiences.
- Proven expertise in customer service combined with deep knowledge of research methodologies, analytical techniques, and industry best practices.

Preferred Qualifications and Benefits:
- Flexible working environment supporting work-life balance.
- Volunteer time off to encourage community engagement.
- Access to LinkedIn Learning for continuous professional development.
- Employee Assistance Program (EAP) offering support for personal and professional challenges.

NIQ integrates artificial intelligence tools throughout the recruitment process to enhance efficiency and fairness. These tools assist with résumé screening, candidate assessments, interview scheduling, and administrative tasks, but all final hiring decisions are made by humans. NIQ is committed to fairness, transparency, and inclusion in its use of AI and regularly reviews these tools to minimize bias and comply with legal standards.

NIQ is the world’s leading consumer intelligence company, providing comprehensive insights into consumer buying behavior and market trends. Following its 2023 merger with GfK, NIQ offers unparalleled global reach and advanced analytics through innovative platforms. Operating in over 100 markets and covering more than 90% of the world’s population, NIQ is an Advent International portfolio company dedicated to delivering the Full View™ of consumer behavior.

NIQ is committed to fostering a diverse, equitable, and inclusive workplace that reflects the communities it serves. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other protected characteristic. The company encourages individuals who value inclusivity and equity to join its team and contribute to meaningful impact.