Manager of Operations

Zero to Agent is an innovative company specializing in building AI workflows tailored for businesses. We collaborate closely with business owners and their teams to understand existing workflows, identify key challenges, and deliver practical systems that enhance daily operations. Our client pods integrate strategy, delivery, and engineering to guide projects from discovery through implementation and adoption. As a rapidly growing services company, we are seeking our first Manager of Operations to optimize internal processes and manage revenue flow. This full-time, in-person role is based in our Lahore office and involves close coordination with our leadership team in Toronto.

Key Responsibilities

- Map and document every company process by engaging with each team to understand workflows from sales to client delivery, invoicing, hiring, and onboarding. Break down each process into detailed steps, assign ownership, identify tools used, and clarify handovers.
- Prioritize process improvements by evaluating their impact on clients, revenue, and team efficiency. Present a clear, ranked list of issues to leadership and systematically implement solutions.
- Manage revenue operations by ensuring all leads are captured, correctly routed, and promptly followed up. Maintain ownership of the CRM to provide accurate pipeline and forecast data. Separate signed contracts, invoicing, and payments. Prepare contracts based on approved terms and oversee handover packets before project commencement.
- Analyze individual roles to streamline workflows by identifying time usage, dependencies, and opportunities to remove, simplify, or automate tasks, resulting in clearer and more efficient work routines.
- Institutionalize improvements by creating procedures, checklists, and templates that sustain changes. Conduct weekly operating reviews with leadership and leverage AI and automation tools to reduce manual work before increasing headcount.
- Provide regular reporting on key metrics such as lead response times, pipeline accuracy, contract-to-kickoff duration, and hours saved per employee.
- Collaborate with leadership on any changes affecting pricing, client commitments, or roles, providing recommendations alongside proposed adjustments.

This role focuses on ensuring smooth operations and does not involve closing deals, delivering client work, or coding. Within the first 90 days, the successful candidate will map core company processes, establish a prioritized list of fixes, and implement the initial improvements.

Required Qualifications

- Minimum of three years’ experience in operations, revenue operations, or sales operations within a services environment such as digital agencies, software or IT services firms, consultancies, or professional services.
- Proven track record of mapping end-to-end company processes and successfully implementing improvements, with demonstrable results.
- Hands-on experience managing a CRM system (e.g., HubSpot, Salesforce), including lead management, pipeline tracking, and reporting.
- Strong analytical skills with the ability to break down complex workflows to identify true bottlenecks using whiteboarding tools like Miro or FigJam, complemented by advanced spreadsheet proficiency.
- Excellent written English communication skills, capable of producing clear process documentation understandable by stakeholders not involved in the original discussions.
- Availability to work full-time onsite in Lahore and participate in regular meetings aligned with Toronto business hours (evenings in Pakistan).

Preferred Qualifications and Benefits

- Experience in revenue operations such as lead routing, forecasting, or CRM restructuring, especially in companies serving clients in North America, the UK, or the Gulf region.
- Practical knowledge of AI tools and automation platforms like Zapier, Make, or n8n.
- A documented example of a redesigned process that remains in use and has delivered measurable time or cost savings.

Compensation and Perks

- Annual salary ranging from PKR 1,000,000 to 2,000,000, paid bi-monthly, plus monthly performance bonuses tied to a transparent scorecard and a salary review after 90 days.
- Opportunity to shape and lead the operations and revenue functions within a growing AI company, working directly with the founders and advancing toward a Head of Operations role.
- Collaborative, in-person work environment at our Lahore office with access to cutting-edge AI tools used daily by the team.

Zero to Agent is committed to diversity and encourages applications from qualified candidates of all backgrounds. This position requires a dedicated contractor agreement and is strictly full-time and onsite. Shortlisted candidates will be invited to present a process they have mapped and improved, demonstrating their problem-solving approach and impact. Public or anonymized examples are acceptable.