Manager of Operations

Zero to Agent is a rapidly growing AI services company that designs and implements AI workflows for businesses. We collaborate closely with business owners and their teams to understand their operations, identify key challenges, and deliver practical systems for daily use. Our client pods integrate strategy, delivery, and engineering to take projects from discovery through to implementation and adoption. As we expand, we are seeking our first Manager of Operations to optimize company processes and revenue flow. This full-time, in-person role is based in our Lahore office and involves close coordination with our leadership team in Toronto.

Key Responsibilities

- Map and document every company process by engaging with each team to understand workflows from sales calls through client delivery, invoicing, hiring, and onboarding. Break down each process into detailed steps, owners, tools, and handovers.

- Prioritize process improvements by evaluating their impact on clients, revenue, and team efficiency. Present a clear, ranked list of issues to leadership and systematically implement fixes.

- Manage revenue operations by ensuring all leads are captured, correctly routed, and promptly followed up. Own the CRM system to maintain accurate pipeline data and forecasts that leadership can rely on. Separate signed contracts, invoicing, and payments, and prepare contracts and handover packets before work begins.

- Analyze individual roles to streamline workflows by identifying time usage, bottlenecks, and opportunities for simplification or automation. Deliver clearer and more efficient ways of working for each team member.

- Institutionalize improvements by creating procedures, checklists, and templates that sustain changes. Lead weekly operating reviews with leadership and leverage AI and automation tools to reduce manual tasks before considering headcount increases.

- Report key metrics weekly, such as lead response times, pipeline accuracy, contract-to-kickoff durations, and hours saved per employee. This role focuses on enabling smooth operations and does not involve closing deals, delivering client work, or coding.

During the first 90 days, you will map core company processes and the lead-to-cash flow, agree on a prioritized list of improvements with leadership, and implement the first three fixes. Subsequent targets will be set collaboratively.

Required Qualifications

- Minimum three years of experience in operations, revenue operations, or sales operations within a services environment such as digital agencies, software or IT services firms, consultancies, or professional services.

- Proven track record of mapping end-to-end company processes and successfully implementing improvements, with measurable outcomes.

- Hands-on experience managing CRM platforms like HubSpot or Salesforce, including lead management, pipeline tracking, and reporting.

- Strong analytical skills with the ability to deconstruct work into granular steps, identify true bottlenecks, and use whiteboarding tools (e.g., Miro, FigJam) alongside advanced spreadsheet capabilities.

- Excellent written English skills to produce clear process documentation, procedures, and updates understandable by all stakeholders.

- Availability to work full-time on-site in Lahore and participate in regular meetings aligned with Toronto’s business hours (evenings in Pakistan).

Preferred Qualifications and Benefits

- Experience in revenue operations tasks such as lead routing, forecasting, or CRM restructuring, especially in companies serving clients in North America, the UK, or the Gulf region.

- Familiarity with AI tools and automation platforms like Zapier, Make, or n8n.

- Demonstrated success in redesigning processes that remain in use and have saved significant time or costs.

- Competitive compensation ranging from PKR 1,000,000 to 2,000,000 annually, paid bi-monthly, plus monthly performance incentives based on a clear scorecard and a 90-day pay review.

- Opportunity to shape the operations and revenue functions of a growing AI company, working directly with founders and progressing toward a Head of Operations role.

- Collaborative, in-person work environment at our Lahore office with access to cutting-edge AI tools.

Zero to Agent encourages applications from qualified candidates of all backgrounds. This is a full-time, in-person position based in Lahore under a dedicated contractor agreement. Shortlisted candidates will be invited to discuss a process they have mapped and improved, sharing anonymized or public examples.