Manager Operations

Source Everest is seeking an experienced Operations Manager to oversee daily office operations, staff coordination, administration, HR support, procurement, and communication with customers and business partners based in Denmark. This full-time, on-site position is located in Johar Town, Lahore, operating Monday through Saturday with an 8-hour shift between 3:00 PM and 3:00 AM PKT. The role offers a competitive salary starting at PKR 200,000 per month, commensurate with experience and profile.

Key Responsibilities

Operations & Staff Coordination:
Manage daily office functions and coordinate staff activities. Prepare staff schedules to ensure adequate coverage and monitor attendance, performance, and task completion. Follow up with team members to meet deadlines and responsibilities. Identify operational challenges early and facilitate their resolution. Provide regular operational updates to management.

HR & People Coordination:
Coordinate recruitment processes including interviews, onboarding, and training. Organize staff feedback sessions and performance reviews. Maintain employee records and HR documentation. Assist in developing and updating training materials. Support the implementation of company policies and handle staff-related administrative tasks.

Customer & Business Communication:
Address customer queries, complaints, emails, chats, and calls as needed. Respond professionally to customer feedback and reviews. Maintain confident and clear communication with customers, management, and business partners in Denmark. Ensure all written communication is professional, accurate, and timely.

Administration & Documentation:
Maintain company records, files, archives, and documentation. Prepare and organize internal reports, correspondence, and documents. Ensure administrative systems are up to date and information is accurately recorded. Provide support to management with daily administrative needs.

Procurement & Vendor Coordination:
Liaise with suppliers and vendors to obtain quotations and follow up on purchases and deliveries. Maintain procurement records and communicate effectively with external business partners through email and calls.

Required Qualifications

- Minimum of 5 years of proven experience in operations, administration, HR coordination, customer service, office management, or a related field.
- Strong expertise in staff coordination and managing daily operational activities.
- Excellent spoken and written English skills are essential.
- Confidence in communicating with international customers and business partners.
- Strong organizational skills with the ability to follow up effectively.
- Exceptional attention to detail.
- Ability to manage multiple responsibilities simultaneously.
- Proficient in documentation and professional email communication.
- Residency in or near Johar Town, Lahore.

Preferred Qualifications and Benefits

The ideal candidate is proactive, detail-oriented, and able to communicate confidently with both staff and management. They anticipate issues before deadlines, maintain organized records, and handle customer interactions professionally under pressure. A mindset that embraces accountability and ownership is crucial.

The position offers a salary starting at PKR 200,000 per month, with potential for increases based on experience and performance. Additional benefits include generous bonuses, biannual salary reviews, a paid training period, free lunch and refreshments, and long-term employment opportunities. The role also provides valuable training and exposure to Scandinavian-style HR, customer service, and operational practices.

This opportunity is well-suited for individuals who thrive in dynamic environments and are committed to maintaining smooth operations through effective coordination and communication.