Manager Operations (Sales)

WORK is seeking a motivated and experienced Manager Operations (Sales) to oversee and enhance our call center operations. The ideal candidate will be responsible for driving sales performance, managing a team of sales representatives, and ensuring that all key performance indicators (KPIs) are consistently met. This role requires a hands-on leader who can maintain operational efficiency while fostering a high-performing sales environment.

Key Responsibilities

- Oversee both inbound and outbound call center operations to ensure smooth workflow and productivity.
- Monitor calls regularly to maintain quality standards and ensure compliance with company policies.
- Prepare and deliver detailed weekly and monthly sales performance reports to senior management.
- Lead, coach, and motivate sales representatives to meet or exceed sales targets and KPIs.
- Identify operational challenges and develop strategies to improve overall performance and efficiency.
- Ensure daily operations run seamlessly while maintaining a focus on high sales productivity.

Required Qualifications

- Minimum of 3+ years of experience in call center operations or telesales management.
- Strong leadership capabilities with excellent communication, negotiation, and customer service skills.
- Proven ability to analyze data and generate insightful performance reports.
- Proficiency in MS Office applications and experience using performance reporting tools.

Preferred Qualifications

- Experience working with campaigns related to Solar, Health Insurance, Durable Medical Equipment (DME), Final Expense, or Medicare is highly advantageous.

Candidates who meet these qualifications and are interested in contributing to a dynamic sales operation are encouraged to apply through LinkedIn or submit their updated CV for consideration.