Manager Operations (Sales)

WORK is seeking an experienced and results-oriented Manager Operations (Sales) to lead and manage our call center operations. The ideal candidate will be responsible for driving sales performance, ensuring the achievement of team KPIs, and maintaining high standards of service quality. This role requires strong leadership skills to motivate and guide sales representatives while overseeing daily operations to maximize productivity and operational efficiency.

Key Responsibilities
- Oversee both inbound and outbound call center operations to ensure seamless workflow.
- Monitor calls regularly to maintain quality service and compliance with company policies.
- Prepare and present detailed weekly and monthly sales performance reports to senior management.
- Lead, coach, and motivate the sales team to consistently meet or exceed targets and KPIs.
- Identify operational challenges and develop strategies to improve overall performance.
- Ensure smooth daily operations, maintaining high levels of sales productivity and team engagement.

Required Qualifications
- Minimum of 3+ years of experience in call center operations or telesales management.
- Strong leadership abilities with excellent communication, negotiation, and customer service skills.
- Proficient in preparing reports and performing data analysis to track sales performance.
- Skilled in using MS Office applications and performance reporting tools for effective monitoring.

Preferred Qualifications
- Experience working with campaigns in Solar, Health Insurance, Durable Medical Equipment (DME), Final Expense, or Medicare sectors is highly advantageous.

Interested candidates are encouraged to apply through LinkedIn or submit an updated CV for consideration. This is an excellent opportunity for a motivated professional to contribute to a dynamic sales environment and advance their career in operations management.