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- Comprehensive evaluation of Phone Banking and the Complaint Resolution Unit to ensure adherence to service standards.
- Conducting deep-dive critical analysis of customer complaints to identify root causes and trends, providing actionable insights to management.
- Overseeing and managing both Internal and External audits related to Service Quality.
- Collaborating with cross-functional teams to ensure timely and effective closure of audit observations and compliance issues.
- Driving initiatives to enhance overall service quality based on evaluation findings and audit results.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Department:
Corporate Communication-Service & Quality
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
Oct 15, 2026
Posting Date:
Sep 15, 2026
Albaraka Bank Pakistan Ltd
Banking/Financial Services · 2501-3000 employees - Karachi
Albaraka Bank Pakistan Limited
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