Manager Social Care Unit

Meezan Bank - Careers | Job Opportunities | Islamic Banking

Karachi , Pakistan

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Posted 6 hours ago Report Job

We are seeking an experienced professional to join our Service Quality Department at the Head Office in Karachi. The ideal candidate will have a strong background in marketing, communications, or media studies, combined with extensive experience in social media management and customer care. This role requires a proactive leader who can manage customer escalations effectively, drive continuous improvements, and ensure seamless operations within the social care team.

Key Responsibilities

- Oversee customer complaints, escalations, and sensitive cases, ensuring timely and satisfactory resolution.
- Drive continuous improvement initiatives by analyzing customer feedback, monitoring social media trends, and evaluating team performance.
- Develop and implement processes, service standards, and escalation frameworks aimed at enhancing the overall customer experience.
- Manage staffing, floor operations, and shift coverage to maintain uninterrupted Social Care services.

Required Qualifications

- A minimum of a Bachelor’s degree in Marketing, Communications, Media Studies, or a related field from an HEC-recognized institute or university.
- At least 8 years of relevant professional experience in social media, community management, or digital customer care.
- Proven skills in leadership, people management, and coaching to effectively guide and develop teams.
- Strong stakeholder management capabilities, including handling escalations with professionalism and tact.
- Excellent analytical, problem-solving, and decision-making skills to address complex challenges and improve service quality.

Preferred Qualifications

- A Master’s degree in a related discipline is preferred.
- Additional qualifications or certification in Islamic Finance will be considered an advantage.

This position offers the opportunity to work in a dynamic environment where leadership and innovation are valued. The successful candidate will play a critical role in shaping customer experience strategies and ensuring operational excellence within the social care function.

Location: Head Office, Karachi
Application Deadline: November 13th, 2026