Manager Technology, SRE.MGN Pak - TECH - Digital Squad-Devops.MIT - PAKCOE

The Site Reliability Engineer (SRE) - Observability Engineer plays a critical role in ensuring the reliability, availability, scalability, and performance of key systems and applications. This position involves close collaboration with cross-functional teams to establish comprehensive digital monitoring and tracing capabilities. The goal is to gain actionable, proactive insights into system performance, detect anomalies early, and reduce mean time to recovery (MTTR). The role demands a strong focus on building and maintaining observability frameworks that support continuous improvement in system health and user experience.

Key Responsibilities

- Collaborate with engineering, operations, and other stakeholders to understand enterprise architecture, monitoring requirements, and performance objectives.
- Identify and define key performance indicators (KPIs), diagnose issues, and proactively pinpoint areas for system optimization.
- Develop and implement observability frameworks, tools, and processes to enable thorough monitoring, logging, and tracing of applications and infrastructure.
- Ensure infrastructure and deployment environments are highly available, scalable, and reliable.
- Implement and manage monitoring and observability tools such as AppDynamics, DataDog, Splunk, ELK, and Sentry to gather insights into system performance and health.
- Provide timely and accurate reports on application performance, highlighting key trends and actionable insights.
- Work closely with digital squads to drive performance improvements, including code optimizations and infrastructure adjustments.
- Offer guidance and training to internal teams and end-users on best practices for application performance monitoring (APM) and optimization.

Required Qualifications

- Approximately 8+ years of experience in IT infrastructure and applications.
- 3 to 5 years of hands-on experience with observability tools and continuous integration practices.
- At least 2 years of programming experience in Java or related technologies.
- Solid knowledge of cloud infrastructure, particularly Microsoft Azure, and container orchestration tools like Kubernetes.
- Strong communication skills with the ability to align diverse teams on complex technical decisions.
- Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related quantitative discipline.

Preferred Qualifications and Additional Information

- Experience working as part of a digital team focused on integrating the latest tools and innovations in observability.
- Ability to provide recommendations on monitoring systems, logging frameworks, and distributed tracing platforms.
- Skilled in managing and delivering key KPI metrics across enterprise architectures and performing trend analysis.
- Expertise in proactive monitoring frameworks within infrastructure and digital experience monitoring domains.
- Demonstrated problem-solving skills, including the ability to detect, isolate, and perform root cause analysis (RCA) during incident management using observability data and artifacts.
- Authority to recommend best practices in observability and SRE, including designing and implementing monitoring solutions.

This role offers the opportunity to work at the forefront of observability innovation, ensuring that critical systems perform optimally and deliver exceptional digital experiences. The successful candidate will be a key contributor to the organization’s reliability and performance goals, driving continuous improvement through data-driven insights and collaboration.