Marketing & Customer Service Executive

An entry-level, full-time opportunity is available for a Marketing & Customer Service Executive at a travel agency based in Lahore. This role offers a dynamic blend of outdoor marketing activities and office-based customer service tasks. The successful candidate will engage in lead generation, assist customers with domestic flight bookings, manage ticket changes, process payments, issue e-tickets, and conduct sales follow-ups. The position operates on a morning shift and requires some travel as part of the job. It is ideal for fresh candidates holding an Intermediate or Bachelor’s degree who are eager to develop their career in the travel and tourism sector. The offered salary ranges between 30,000 and 35,000 PKR.

Key Responsibilities

- Conduct outdoor marketing campaigns to generate leads and promote travel services.
- Provide excellent customer service by assisting clients with domestic flight bookings and related inquiries.
- Manage ticket changes and ensure accurate processing of payments.
- Issue e-tickets and maintain proper documentation for all transactions.
- Follow up on sales leads to convert inquiries into confirmed bookings.
- Coordinate with internal teams to ensure smooth service delivery.
- Maintain up-to-date knowledge of travel products, policies, and procedures.
- Handle customer feedback and resolve issues promptly to enhance customer satisfaction.
- Participate in morning shift operations and undertake travel as required for marketing and client engagement.

Required Qualifications

- Minimum qualification of Intermediate or Bachelor’s degree from a recognized institution.
- Fresh graduates are encouraged to apply.
- Strong communication and interpersonal skills.
- Ability to work independently as well as part of a team.
- Basic computer skills, including familiarity with booking systems and office software.
- Willingness to travel and work morning shifts.

Preferred Qualifications and Benefits

- Previous experience in marketing or customer service within the travel industry is a plus but not mandatory.
- Opportunity to gain hands-on experience in both marketing and customer service functions.
- Competitive salary package within the range of 30,000 to 35,000 PKR.
- Exposure to a fast-paced work environment with potential for career growth.
- Supportive team environment encouraging professional development.

This role is well-suited for motivated individuals looking to start their career in travel marketing and customer service, combining practical fieldwork with essential office operations.