Mass Seller-KAM

We are seeking a dynamic professional to manage and expand a portfolio of mass sellers on Daraz. The role involves onboarding new sellers, optimizing their performance, and fostering long-term partnerships. This position requires a strategic approach to support sellers in enhancing their product listings, pricing strategies, promotions, inventory management, and advertising efforts to drive sales and improve customer satisfaction.

Key Responsibilities

- Manage and grow a portfolio of mass sellers on Daraz, focusing on onboarding, performance optimization, and partnership development.
- Serve as the primary point of contact for assigned sellers, offering strategic guidance on product listings, pricing, promotions, inventory management, and product advertisements to boost sales and customer satisfaction.
- Monitor key performance indicators (KPIs) such as order fulfillment rate, cancellation rate, and GMV growth. Develop and implement targeted action plans to improve seller performance and ensure compliance with platform policies.
- Collaborate closely with marketing, logistics, and category teams to secure promotional support, resolve operational challenges, and enhance the overall seller experience on the platform.
- Identify market trends, competitive dynamics, and seller pain points to provide actionable insights and feedback to internal teams for continuous platform and policy improvements.

Required Qualifications

- Bachelor’s degree in Business Administration, Marketing, Economics, or a related discipline.
- At least 1 year of experience in account management, e-commerce operations, sales, or business development, preferably within marketplace environments.
- Strong understanding of e-commerce fundamentals, including online retail dynamics, digital marketing, and supply chain basics. Experience with Daraz or similar platforms is highly advantageous.
- Excellent communication, negotiation, and interpersonal skills, with the ability to build trust and influence stakeholders from diverse backgrounds.
- Proactive and data-driven mindset, proficient in using Excel or performance dashboards to analyze seller data and make informed decisions.
- High adaptability and the ability to thrive in a fast-paced, evolving team environment.

This role offers an excellent opportunity to contribute to the growth of sellers on a leading e-commerce platform while working collaboratively across multiple functions. Candidates who are passionate about e-commerce and have a strong analytical and strategic orientation will find this position rewarding.