Mass Seller-KAM

This role involves managing and expanding a portfolio of high-volume sellers on Daraz, with a focus on onboarding new sellers, optimizing their performance, and fostering long-term partnerships. The position requires acting as the main liaison for assigned sellers, offering strategic advice on product listings, pricing strategies, promotional activities, inventory management, and product advertising to boost sales and enhance customer satisfaction. Monitoring key performance indicators such as order fulfillment rates, cancellation rates, and gross merchandise value (GMV) growth is essential, along with developing targeted action plans to improve seller performance and ensure compliance with platform policies. Collaboration with marketing, logistics, and category teams is necessary to secure promotional support, resolve operational challenges, and improve the overall seller experience. Additionally, the role involves identifying market trends, competitive factors, and seller challenges to provide valuable feedback for platform and policy enhancements.

Key Responsibilities

- Manage and grow a portfolio of mass sellers on Daraz, focusing on seller onboarding, performance optimization, and building long-term partnerships.
- Serve as the primary point of contact for assigned sellers, providing strategic guidance on product listings, pricing, promotions, inventory management, and product advertisements to drive sales and customer satisfaction.
- Monitor seller KPIs such as order fulfillment rate, cancellation rate, and GMV growth, and implement targeted action plans to enhance performance and ensure adherence to platform policies.
- Collaborate cross-functionally with marketing, logistics, and category teams to secure promotional support, resolve operational issues, and improve the seller experience on Daraz.
- Identify market trends, competitive dynamics, and seller pain points to offer actionable feedback to internal stakeholders for platform and policy improvements.

Required Qualifications

- Bachelor’s degree in Business Administration, Marketing, Economics, or a related field.
- At least 1 year of experience in account management, e-commerce operations, sales, or business development, preferably within marketplace environments.
- Strong understanding of e-commerce fundamentals, including online retail dynamics, digital marketing, and supply chain basics; prior experience with Daraz or similar platforms is highly desirable.
- Excellent communication, negotiation, and interpersonal skills with the ability to build trust and influence stakeholders from diverse backgrounds.
- Proactive and data-driven mindset, with proficiency in Excel or dashboard tools to analyze seller performance and make informed decisions.
- High adaptability and the ability to thrive in a fast-paced, evolving team environment.

This position offers the opportunity to work closely with dynamic teams and contribute directly to the growth and success of sellers on a leading e-commerce platform. Candidates who are motivated by data-driven challenges and enjoy fostering strong business relationships will find this role rewarding.