Job Summary:
The CCE is responsible for independently assessing and processing inbound calls to deliver a seamless service experience that deepens and strengthens customer relationships. These calls require initiative, accuracy, and sound judgment. It is imperative that the agent employ effective communication skills in all their interactions with customers. Position is Full Time with rotational shifts
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Matech Consulting & Outsourcing is a leading Information and Communications Technology provider. The company offers state-of-the-art web development & web designing, Business Process Outsourcing (BPO), IT outsourcing and graphic designing services. Combining our business domain experience, technical expertise, knowledge of latest industry trends and quality-driven delivery model, we offer progressive end-to-end web solutions. We have clients in North America, South America, Australia and Europe. Matech team comprises of 50 individuals and we are in operation since 2011.We provide a software development service specializing in .NET and embedded systems platforms. We have provided customized software solutions for communications, control, mobile, and client side and server side applications. Matech excels at providing our customers with the optimum balance between cost, quality, and time to market. Our offices are located in Pakistan and United State.