The MBU Lead role is a vital position responsible for overseeing the complete operations of telecom sites within a designated Micro Business Unit (MBU) in Sargodha. This role ensures that contractual obligations are met efficiently, customer complaints are handled promptly, and site profitability targets are achieved. The MBU Lead acts as a crucial link between internal teams and external stakeholders, offering expert guidance to resolve operational challenges. Candidates must have prior experience in Access Operations, practical knowledge of Ericsson and ZTE equipment, and strong troubleshooting skills. Effective communication and stakeholder management abilities are essential for success in this position.
Key Responsibilities
- Monitor and assess overall MBU performance and operational activities to guarantee smooth functioning.
- Utilize in-depth technical knowledge and hands-on troubleshooting expertise in BSS, Transmission (TXN), and Power systems.
- Maintain a thorough understanding of 2G/3G/4G KPIs such as DCR, CSSR, and TCH Blocking, ensuring targets are consistently achieved.
- Conduct regular audits and quality checks across BSS, TXN, and Power domains within the network.
- Work closely with the Sales team to address and resolve customer complaints in a timely manner.
- Coordinate daily activities with Operations & Maintenance (O&M) vendors and teams, including Preventive Maintenance (PM) and Corrective Maintenance (CM) for both Telco and Non-Telco elements within the MBU.
- Delegate tasks to teams and supervise their execution in line with project and operational objectives.
- Serve as the primary point of contact between the MBU team and other departments such as NOC, RFO, Planning, Logistics, Deployment, and Warehouse to ensure prompt resolution of cross-functional issues.
- Manage vendor invoice processing and Acceptance Test Procedures (ATPs) within set deadlines.
- Prepare and deliver operational and performance reports as required by management.
- Maintain close collaboration with OMOs and vendors to address issues related to infrastructure-sharing sites.
Required Qualifications
- Bachelor’s degree in Electrical, Electronics, Telecommunications Engineering, or a related discipline.
- At least 5 years of relevant experience in Telecom Operations and Maintenance.
- Strong technical proficiency in BSS, Transmission, and Power systems.
- Comprehensive understanding of 2G/3G/4G KPIs and network performance management.
- Excellent coordination, reporting, and analytical capabilities.
- Demonstrated ability to work effectively with cross-functional teams and external vendors.
- Strong communication and problem-solving skills.
- Customer-focused mindset with a commitment to identifying and resolving network issues.
- Hands-on experience with Transmission equipment, especially Ericsson.
- Willingness to work around the clock, including holidays and public holidays, as an emergency resource.
Preferred Qualifications and Benefits
Joining JazzWorld provides a unique opportunity to be part of one of Pakistan’s leading private sector organizations, known for its visionary leadership and dynamic professional culture. Employees enjoy a thriving lifestyle supported by continuous learning and development opportunities. The company values entrepreneurial innovation, professional collaboration, and a strong customer-centric approach. Working at JazzWorld means contributing to transformative initiatives that impact over 75 million customers, enabling them to succeed in a rapidly evolving digital economy. This role is ideal for professionals seeking to make a meaningful impact while advancing their careers in a supportive and forward-thinking environment.
The position is based in Sargodha and classified at Grade Level L2. The application deadline for this role is 8th April 2026.
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