IT Support Officer

McMaster Supply Group

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PKR. 80,000 - 125,000/Month

Manage technology services that meet operational requirements in designated area of the Company.
Coordinate the local implementation of IT operations, projects, and programs, ensuring alignment of IT services with the business needs of the area(s) and adherence to established project management principles and best management practices.
Provide technical support on a variety of highly specialized project-related activities requiring expertise in specific technical areas for core information technology systems and services.
Reviews vendor contracts and coordinates IT purchases (hardware, software and services) to ensure effective deployment of solutions aligned with user needs.
Participate in the development, implementation, and maintenance of policies, objectives, short- and long-range IT planning, with an emphasis on advocating for the needs of the area(s) supported; implements tracking and evaluation programs to assist in accomplishment of established goals.
Participate in the documentation and implementation of policies and standard operating procedures consistent with those of the university to ensure effective operation of an organization.
Participate in development of IT Service Catalog offerings, Service Level Agreements, and Operating Level Agreements consistent with the needs of the organization.
Participate as a member of the IT management team in planning, problem resolution, and reviewing department performance.