M&E Officer/ Program Performance Officer -NGO

The Monitoring, Evaluation, Accountability & Learning (MEAL) Officer plays a vital role in supporting effective project implementation by establishing and maintaining strong monitoring systems, managing data accurately, and ensuring accountability mechanisms are in place. This position focuses on collecting and verifying data, managing beneficiary feedback, and driving continuous improvement in program performance at the field level. The MEAL Officer works closely with program teams to uphold quality standards and contribute to evidence-based decision-making.

Key Responsibilities

Monitoring & Program Quality: Collect and compile program data using approved tools, ensuring accuracy and completeness. Conduct regular field visits to validate data and support teams in maintaining quality standards. Prepare monitoring reports with observations and recommendations for stakeholders. Facilitate debriefing sessions with project teams and develop actionable improvement plans. Conduct follow-up visits to track implementation of agreed actions and maintain a monitoring action tracker. Oversee community engagement activities to ensure quality implementation.

Data Management & Reporting: Maintain district or project-level databases and backup systems for secure storage and retrieval of information. Support data cleaning, consolidation, and analysis to enable evidence-based decisions. Review and improve reporting tools and tracking systems to enhance data quality and ensure compliance with donor and organizational requirements. Generate periodic reports and provide insights to support program performance reviews.

Accountability & Feedback Management: Establish and strengthen Accountability to Affected Populations (AAP) and Complaint & Feedback Mechanisms (CFM). Manage complaint registration, tracking, follow-up, and closure in coordination with relevant teams. Maintain complaint and feedback databases, ensuring timely resolution and proper documentation. Build awareness and capacity among field teams and partners on accountability standards and feedback processes.

Evaluation & Learning: Support baseline assessments, surveys, evaluations, and impact measurement activities as needed. Assist in identifying key performance indicators and compliance checkpoints to monitor project effectiveness. Contribute to learning initiatives by documenting best practices and lessons learned.

Coordination & Compliance: Participate in review meetings, coordination forums, and program performance discussions. Collaborate with program teams to enhance implementation quality and operational effectiveness. Ensure compliance with organizational policies, donor requirements, safeguarding standards, and ethical data practices.

Other Responsibilities: Perform additional tasks assigned by the Line Manager to support program and organizational objectives.

Required Qualifications

A Bachelor’s degree in Social Sciences, Statistics, Public Health, Development Studies, Data Management, Monitoring & Evaluation, or a related field is required. A Master’s degree is preferred. Candidates should have a minimum of four years of professional experience, including two to three years specifically in Monitoring, Evaluation, Accountability, Learning (MEAL), data management, or program quality roles. Experience within development, humanitarian, NGO, or INGO sectors is highly desirable. Proven skills in field monitoring, reporting systems, database management, and beneficiary accountability mechanisms are essential. Proficiency in MS Office, data analysis tools, and reporting platforms is required. Strong analytical, coordination, communication, and problem-solving abilities are critical to success in this role.

Preferred Qualifications and Benefits

While not explicitly stated, a Master’s degree and prior experience in humanitarian or development contexts are advantageous. The organization promotes a professional and ethical work environment with a zero-tolerance policy toward sexual exploitation, abuse, harassment, fraud, and misconduct. Selected candidates will undergo reference checks and background verification to ensure compliance with safeguarding standards.

Applications are reviewed on a rolling basis until the position is filled.