Medical Billing Virtual Assistant

We are looking for a detail-oriented and dependable Virtual Assistant with proven experience in managing front desk operations, insurance verification, patient communication, and appointment scheduling. The ideal candidate will be highly organized, tech-savvy, and comfortable handling multiple administrative tasks efficiently. Familiarity with Therapy Notes software is considered a strong advantage, enabling smoother workflow and better patient management.

Key Responsibilities:
- Perform insurance eligibility and benefits verification for both new and existing patients.
- Manage patient billing inquiries and resolve related issues promptly.
- Coordinate appointment scheduling, ensuring accuracy and timely communication with patients.
- Handle front desk operations virtually, including answering patient calls and responding to emails.
- Maintain patient records and update information in the system as needed.
- Communicate effectively with patients regarding insurance coverage, appointment reminders, and follow-ups.
- Utilize Therapy Notes software to document patient interactions and manage clinical notes (preferred).
- Collaborate with healthcare providers and administrative staff to streamline office operations.

Required Qualifications:
- Proven experience as a Virtual Assistant or in a similar administrative role within a healthcare setting.
- Strong knowledge of insurance verification processes and patient billing procedures.
- Excellent communication skills, both written and verbal, with a professional and empathetic approach.
- Proficiency in using scheduling software and electronic health records (EHR) systems.
- Highly organized with strong attention to detail and the ability to multitask effectively.
- Reliable internet connection and a suitable home office setup to perform virtual duties efficiently.

Preferred Qualifications and Benefits:
- Experience with Therapy Notes software is highly desirable.
- Previous experience working in a therapy or mental health practice will be an advantage.
- Opportunity to work remotely with flexible scheduling options.
- Supportive work environment encouraging professional growth and development.

This role is ideal for someone who thrives in a virtual setting, enjoys working with patients, and is committed to maintaining smooth administrative operations in a healthcare environment.