Medical-Legal Virtual Medical Assistant (VMA)

EZ MD Solutions is seeking a detail-oriented and professional English-speaking Virtual Medical Assistant to join their team in Rawalpindi. This role involves supporting a US-based healthcare practice that handles medical-legal cases. The ideal candidate will be confident in managing medical records, coordinating appointments, handling insurance matters, and maintaining case-related documentation. Strong organizational skills and the ability to communicate effectively with multiple stakeholders are essential for success in this position. The role requires working full-time during US business hours on-site.

Key Responsibilities
- Receive, organize, and maintain medical records and case files with accuracy and confidentiality.
- Coordinate both in-person and virtual evaluation appointments, managing scheduling details efficiently.
- Manage calendars, send confirmations, reminders, and conduct follow-ups to ensure smooth case progression.
- Verify insurance coverage and assist with authorization follow-ups to support timely case processing.
- Communicate professionally with patients, clients, attorneys, insurance adjusters, and other relevant parties.
- Maintain up-to-date case information and provide status updates as needed.
- Format final reports, prepare documentation for delivery, and track deadlines to ensure compliance and timely submissions.

Required Qualifications
- Bachelor’s degree is preferred.
- Strong spoken and written English communication skills.
- Experience in US healthcare, medical billing/Revenue Cycle Management (RCM), medical records, insurance, legal support, case management, or healthcare administration is highly desirable.
- Excellent documentation and organizational skills.
- Comfortable handling professional phone calls and email correspondence.
- Ability to manage multiple cases simultaneously, including follow-ups and deadlines.
- Familiarity with Electronic Health Records (EHR/EMR), Customer Relationship Management (CRM), case management, or similar systems is a plus.

Candidates with prior exposure to medical-legal cases, insurance coordination, prior authorizations, and interaction with attorneys or insurance adjusters will be given preference.

Preferred Qualifications and Benefits
- Experience working with US healthcare clients, attorneys, insurance companies, or adjusters is advantageous.
- Proven ability to organize and review multiple medical records and documents before physician evaluation.
- Skilled in insurance verification, prior authorizations, and insurance follow-ups.
- Comfortable coordinating both virtual and in-person appointments, including reminders and rescheduling.
- Proficient in formatting reports, maintaining case-status trackers, accurate data entry, and following up on missing documentation.
- Willingness to work full-time during US hours on-site in Rawalpindi.

Compensation
The monthly salary range for this position is Rs60,000 to Rs100,000, commensurate with experience.

Applicants will be asked to provide detailed responses to questions regarding their relevant experience in healthcare, medical records management, insurance coordination, legal support, scheduling, and use of relevant software systems. Availability to join and salary expectations will also be discussed during the application process.

This is an excellent opportunity for candidates looking to grow their career in a specialized healthcare support role within a dynamic medical-legal environment.