Medical Receptionist & Clinical Administrative Coordinator

We are seeking a highly organized and experienced Medical Receptionist & Clinical Administrative Coordinator to join a growing U.S.-based gastroenterology practice. This fully remote, full-time position supports two clinic locations and involves managing patient scheduling, front-desk operations, prescription coordination, medication prior authorizations, and clinical administrative tasks. The role requires close collaboration with Physicians, Nurse Practitioners, and onsite staff to ensure smooth patient communication and efficient care coordination. Candidates should have hands-on experience with eClinicalWorks (eCW) and be comfortable handling patient-facing responsibilities in a fast-paced medical environment.

Key Responsibilities

Patient Scheduling & Front Desk Operations
- Manage inbound and outbound patient calls, respond to inquiries, and provide professional support.
- Schedule, reschedule, and coordinate appointments, follow-ups, procedures, and clinical services using eClinicalWorks (eCW).
- Handle appointment requests, patient leads, reminders, and communications via phone, email, and text.

Prescription & Medication Coordination
- Process prescription requests, new medication orders, and refills using Squad Health, following provider instructions and clinic protocols.
- Facilitate communication between patients, providers, and pharmacies regarding prescriptions.
- Maintain accurate medication records, follow up on pending requests, and resolve administrative issues related to prescriptions.

Medication Prior Authorizations & Insurance Verification
- Initiate and track medication prior authorizations, ensuring timely submission of all required documentation.
- Verify patient insurance eligibility, benefits, and coverage for medications, procedures, and services.
- Monitor authorization statuses, address pending or denied requests, and coordinate with insurance representatives and providers.

Laboratory, Radiology & Diagnostic Scheduling
- Coordinate and schedule lab tests, radiology appointments, imaging studies, and other diagnostic services ordered by providers.
- Communicate with laboratories, imaging centers, and patients regarding appointment details and preparation instructions.
- Track pending diagnostic orders, follow up on incomplete appointments, and ensure timely receipt and routing of results to providers.

Required Qualifications
- Minimum of 1 year of hands-on experience supporting a U.S.-based medical practice.
- Direct experience using eClinicalWorks (eCW) is mandatory.
- Proven skills in medical reception, patient scheduling, and administrative tasks related to Medical Assistant duties.
- Experience coordinating prescription requests, medication refills, and pharmacy communications.
- Knowledge of medication prior authorizations, insurance verification, and follow-up procedures.
- Familiarity with scheduling laboratory, radiology, imaging, and diagnostic appointments.
- Excellent written and verbal English communication skills.
- Strong organizational abilities, attention to detail, and capacity to manage multiple administrative tasks simultaneously.
- Comfortable interacting with U.S. patients, healthcare providers, pharmacies, and insurance representatives.
- Ability to work independently in a remote setting while maintaining consistent communication with the clinic team.

Tools & Systems
- Proficiency or willingness to learn eClinicalWorks (eCW) for patient scheduling, EMR, prescriptions, and documentation.
- Experience with Zoiper5 for managing inbound and outbound patient calls.
- Familiarity with TriFetch for AI-assisted clinical workflow support.
- Use of clinic communication platforms including email, text messaging, and patient communication tools.
- Knowledge of secure workspace tools such as VPNs, security applications, and approved productivity software.

Schedule & Working Conditions
- Full-time, 40 hours per week.
- Fully remote work arrangement.
- Hourly rate: $5–$6 per hour.
- Regular schedule: Saturday through Wednesday, 12:00 PM to 8:00 PM Central Time.
- Occasional availability on Thursday or Friday may be required based on patient volume and operational needs, with at least one week’s notice for schedule changes.

We are looking for a dependable, detail-oriented medical professional who can confidently manage front-desk responsibilities while supporting essential clinical administrative workflows. Prior experience in gastroenterology or coordinating specialty-care procedures is a plus. The ideal candidate will ensure that patient requests are handled accurately, efficiently, and with professionalism, contributing to the smooth operation of the practice.