Medical Receptionist & Clinical Administrative Coordinator

We are seeking a highly organized and experienced Medical Receptionist & Clinical Administrative Coordinator to join a growing U.S.-based gastroenterology practice. This full-time remote position supports two clinic locations and involves managing patient scheduling, front-desk operations, prescription coordination, medication prior authorizations, and clinical administrative tasks. The role requires close collaboration with Physicians, Nurse Practitioners, and onsite staff to ensure smooth patient communication and efficient care coordination. Candidates should have hands-on experience with eClinicalWorks (eCW) and be comfortable handling patient-facing responsibilities in a fast-paced medical environment.

Key Responsibilities

Patient Scheduling & Front Desk Operations
- Manage inbound and outbound patient calls, respond to inquiries, and provide professional support.
- Schedule, reschedule, and coordinate patient appointments, follow-ups, procedures, and clinical services using eClinicalWorks (eCW).
- Handle appointment requests, prospective patient leads, reminders, and communications via phone, email, and text.

Prescription & Medication Coordination
- Process prescription requests, new medication orders, and refills using Squad Health following provider instructions and clinic protocols.
- Facilitate communication between patients, providers, and pharmacies regarding prescriptions.
- Maintain accurate medication records, follow up on pending requests, and resolve administrative issues related to prescriptions.

Medication Prior Authorizations & Insurance Verification
- Initiate, process, and track medication prior authorizations, ensuring timely submission of all required documentation.
- Verify patient insurance eligibility, benefits, and coverage for medications, procedures, and services.
- Monitor authorization statuses, address pending or denied requests, and coordinate with insurance representatives and healthcare providers.

Laboratory, Radiology & Diagnostic Scheduling
- Coordinate and schedule lab tests, radiology appointments, imaging studies, and other diagnostic services ordered by providers.
- Communicate with laboratories, imaging centers, and patients regarding appointment details and preparation instructions.
- Track pending diagnostic orders, follow up on incomplete appointments, and ensure results are routed to providers promptly.

Required Qualifications
- Minimum of 1 year of direct experience supporting a U.S.-based medical practice.
- Proficient in using eClinicalWorks (eCW) for patient scheduling, electronic medical records, prescriptions, and documentation.
- Experience in medical reception, patient scheduling, and Medical Assistant-related administrative duties.
- Skilled in coordinating prescription requests, medication refills, and pharmacy communications.
- Knowledgeable about medication prior authorizations, insurance verification, and follow-up procedures.
- Familiarity with scheduling laboratory, radiology, imaging, and diagnostic appointments.
- Excellent written and verbal English communication skills.
- Strong organizational abilities, attention to detail, and capability to manage multiple tasks simultaneously.
- Comfortable interacting directly with U.S. patients, healthcare providers, pharmacies, and insurance representatives.
- Ability to work independently in a remote setting while maintaining consistent communication with the clinic team.

Preferred Qualifications and Additional Information
- Prior experience supporting a gastroenterology practice or coordinating specialty care procedures is an advantage.
- Candidates should be comfortable using or willing to learn tools such as Zoiper5 for calls, TriFetch for AI-assisted clinical workflow, and secure workspace applications including VPN and approved productivity software.
- The position is full-time, 40 hours per week, with a schedule from Saturday to Wednesday, 12:00 PM to 8:00 PM Central Time. Occasional availability on Thursday or Friday may be required based on patient volume and operational needs, with advance notice provided.
- Hourly compensation ranges from $5 to $6 per hour.

We seek a dependable, detail-oriented medical professional who can effectively balance front-desk duties, prescription coordination, prior authorizations, and diagnostic scheduling to ensure patient requests are handled accurately and efficiently. This role is ideal for someone committed to supporting quality patient care within a dynamic gastroenterology practice.