Medical Receptionist & Clinical Administrative Coordinator

We are seeking a highly organized and experienced Medical Receptionist & Clinical Administrative Coordinator to join a growing U.S.-based gastroenterology practice. This full-time remote position supports two clinic locations and involves managing patient scheduling, front-desk operations, prescription coordination, medication prior authorizations, and clinical administrative duties. The role requires close collaboration with Physicians, Nurse Practitioners, and onsite staff to ensure smooth patient care coordination and timely administrative task completion. Candidates should have hands-on experience with eClinicalWorks (eCW) and be comfortable handling patient-facing responsibilities in a remote environment.

Key Responsibilities

Patient Scheduling & Front Desk Operations:
Manage inbound and outbound patient calls, respond to inquiries, and provide professional support. Schedule, reschedule, and coordinate patient appointments, follow-ups, procedures, and clinical services using eClinicalWorks (eCW). Handle appointment requests, prospective patient leads, reminders, and communications through phone, email, and text.

Prescription & Medication Coordination:
Process prescription requests, new medication orders, and refills using Squad Health, following provider instructions and clinic protocols. Facilitate communication between patients, providers, and pharmacies regarding prescriptions. Maintain accurate medication documentation, follow up on pending requests, and resolve prescription-related administrative issues.

Medication Prior Authorizations & Insurance Verification:
Initiate, process, and track medication prior authorizations, ensuring timely submission of required documentation. Verify patient insurance eligibility, benefits, and coverage for medications, procedures, and services. Monitor authorization statuses, address pending or denied requests, and coordinate with insurance representatives and providers.

Laboratory, Radiology & Diagnostic Scheduling:
Coordinate and schedule laboratory tests, radiology appointments, imaging studies, and other diagnostic services ordered by providers. Communicate with laboratories, imaging centers, and patients regarding appointments and preparation instructions. Track pending diagnostic orders, follow up on incomplete appointments, and ensure timely receipt and routing of results to providers.

Required Qualifications

- Minimum of 1 year of hands-on experience supporting a U.S.-based medical practice.
- Direct experience using eClinicalWorks (eCW) is mandatory.
- Background in medical reception, patient scheduling, and Medical Assistant-related administrative tasks.
- Experience coordinating prescription requests, medication refills, and pharmacy communications.
- Knowledge of medication prior authorizations, insurance verification, and follow-up procedures.
- Familiarity with scheduling laboratory, radiology, imaging, and diagnostic appointments.
- Excellent written and verbal English communication skills.
- Strong organizational skills, attention to detail, and ability to manage multiple administrative tasks simultaneously.
- Comfortable communicating with U.S. patients, Physicians, Nurse Practitioners, pharmacies, and insurance representatives.
- Ability to work independently in a remote setting while maintaining consistent communication with the clinic team.

Preferred Qualifications and Benefits

Prior experience supporting a gastroenterology practice or coordinating specialty-care procedures is advantageous. The role offers a fully remote work arrangement with a consistent schedule from Saturday to Wednesday, 12:00 PM to 8:00 PM Central Time, totaling 40 hours per week. The hourly rate ranges from $5 to $6. Occasional availability on Thursdays or Fridays may be required based on patient volume, with schedule changes communicated at least one week in advance.

Candidates should be comfortable using or learning tools such as Zoiper5 for patient calls, TriFetch for AI-assisted clinical workflow support, various clinic communication platforms (email, text messaging), and secure workspace tools including VPN and approved productivity software.

We are looking for a dependable, detail-oriented medical professional who can efficiently balance front-desk responsibilities with clinical administrative workflows, ensuring patient requests are handled accurately and professionally.