Medical Receptionist & Clinical Administrative Coordinator

We are seeking a highly organized and experienced Medical Receptionist & Clinical Administrative Coordinator to join a growing U.S.-based gastroenterology practice. This full-time remote position supports operations across two clinic locations and involves managing patient scheduling, front-desk duties, prescription coordination, medication prior authorizations, and clinical administrative tasks. The role requires close collaboration with Physicians, Nurse Practitioners, and onsite staff to ensure smooth patient communication and efficient care coordination. The ideal candidate will have hands-on experience with eClinicalWorks (eCW) and be comfortable handling patient-facing responsibilities in a medical environment.

Key Responsibilities

- Patient Scheduling & Front Desk Operations: Manage inbound and outbound patient calls, respond to inquiries, and provide professional support. Schedule, reschedule, and coordinate appointments, follow-ups, procedures, and clinical services using eClinicalWorks. Handle appointment requests, patient leads, reminders, and communications via phone, email, and text.

- Prescription & Medication Coordination: Process prescription requests, new medication orders, and refills using Squad Health according to provider instructions. Facilitate communication between patients, providers, and pharmacies. Maintain accurate medication records, follow up on pending requests, and resolve administrative issues related to prescriptions.

- Medication Prior Authorizations & Insurance Verification: Initiate and track medication prior authorizations, ensuring timely submission of required documents. Verify patient insurance eligibility, benefits, and coverage for medications and procedures. Monitor authorization statuses, address pending or denied requests, and coordinate with insurance representatives and providers.

- Laboratory, Radiology & Diagnostic Scheduling: Coordinate and schedule lab tests, imaging, and diagnostic services ordered by providers. Communicate with labs, imaging centers, and patients regarding appointments and preparation instructions. Track pending orders, follow up on incomplete appointments, and ensure timely receipt and routing of results to providers.

Required Qualifications

- Minimum of one year of hands-on experience supporting a U.S.-based medical practice.
- Direct experience using eClinicalWorks (eCW) for patient scheduling, medical records, and clinical documentation.
- Background in medical reception, patient scheduling, and administrative tasks related to Medical Assistant roles.
- Experience coordinating prescription requests, medication refills, and pharmacy communications.
- Knowledge of medication prior authorizations, insurance verification, and follow-up procedures.
- Familiarity with scheduling laboratory, radiology, imaging, and diagnostic appointments.
- Excellent written and verbal English communication skills.
- Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
- Comfortable communicating with U.S. patients, providers, pharmacies, and insurance representatives.
- Ability to work independently in a remote setting while maintaining consistent communication with the clinic team.

Preferred Qualifications and Benefits

Prior experience supporting a gastroenterology practice or coordinating specialty care procedures is an advantage. Candidates should be comfortable using or willing to learn additional tools such as Zoiper5 for patient calls, TriFetch for AI-assisted clinical workflow, and various secure communication platforms including VPN and approved productivity software.

Schedule & Working Conditions

This is a full-time remote role requiring 40 hours per week, scheduled Saturday through Wednesday from 12:00 PM to 8:00 PM Central Time. Occasional availability on Thursdays or Fridays may be needed based on patient volume, with any schedule changes communicated at least one week in advance. The hourly rate ranges from $5 to $6.

We are looking for a dependable, detail-oriented professional who can confidently manage front-desk responsibilities alongside clinical administrative workflows. The successful candidate will ensure patient requests are handled accurately, efficiently, and professionally, contributing to the smooth operation of the gastroenterology practice.