Medical Receptionist & Clinical Administrative Coordinator

We are seeking a highly organized and experienced Medical Receptionist & Clinical Administrative Coordinator to join a growing U.S.-based gastroenterology practice. This full-time remote position supports two clinic locations and involves managing patient scheduling, front-desk operations, prescription coordination, medication prior authorizations, and clinical administrative tasks. The role requires close collaboration with Physicians, Nurse Practitioners, and onsite staff to ensure smooth patient communication and timely completion of administrative duties. Candidates should have hands-on experience with eClinicalWorks (eCW) and be comfortable handling patient-facing responsibilities in a fast-paced healthcare environment.

Key Responsibilities

- Patient Scheduling & Front Desk Operations: Manage inbound and outbound patient calls, respond to inquiries, and provide professional support. Schedule, reschedule, and coordinate appointments, follow-ups, procedures, and clinical services using eClinicalWorks (eCW). Handle appointment requests, patient leads, reminders, and communications via phone, email, and text.

- Prescription & Medication Coordination: Process prescription requests, new medication orders, and refills using Squad Health in accordance with provider instructions and clinic protocols. Facilitate communication between patients, providers, and pharmacies. Maintain accurate medication records, follow up on pending requests, and resolve administrative issues related to prescriptions.

- Medication Prior Authorizations & Insurance Verification: Initiate and track medication prior authorizations, ensuring timely submission of required documentation. Verify patient insurance eligibility, benefits, and coverage for medications, procedures, and services. Monitor authorization statuses, address pending or denied requests, and coordinate with insurance representatives and providers.

- Laboratory, Radiology & Diagnostic Scheduling: Coordinate and schedule lab tests, radiology appointments, imaging studies, and other diagnostic services ordered by providers. Communicate with labs, imaging centers, and patients regarding appointments and preparation instructions. Track pending diagnostic orders, follow up on incomplete appointments, and ensure results are routed to providers promptly.

Required Qualifications

- Minimum of 1 year of hands-on experience supporting a U.S.-based medical practice.
- Direct experience using eClinicalWorks (eCW) for patient scheduling, electronic medical records, and clinical documentation.
- Proficiency in medical reception, patient scheduling, and administrative tasks related to Medical Assistant duties.
- Experience coordinating prescription requests, medication refills, and pharmacy communications.
- Knowledge of medication prior authorizations, insurance verification, and follow-up procedures.
- Familiarity with scheduling laboratory, radiology, imaging, and diagnostic appointments.
- Excellent written and verbal English communication skills.
- Strong organizational skills, attention to detail, and ability to manage multiple tasks efficiently.
- Comfortable communicating with U.S. patients, healthcare providers, pharmacies, and insurance representatives.
- Ability to work independently in a remote setting while maintaining consistent communication with the clinic team.

Preferred Qualifications and Benefits

Prior experience supporting a gastroenterology practice or coordinating specialty-care procedures is advantageous. The position offers a fully remote work arrangement with a consistent schedule from Saturday to Wednesday, 12:00 PM to 8:00 PM Central Time, totaling 40 hours per week. Occasional availability on Thursdays or Fridays may be required based on patient volume and operational needs, with schedule changes communicated at least one week in advance. The hourly rate ranges from $5 to $6.

Candidates should be comfortable using or willing to learn additional tools such as Zoiper5 for patient calls, TriFetch for AI-assisted clinical workflow support, various clinic communication platforms (email, text messaging), and secure workspace tools including VPN and approved productivity software.

We are looking for a dependable, detail-oriented medical professional who can effectively balance front-desk duties, prescription coordination, prior authorizations, and diagnostic scheduling to ensure accurate and efficient patient care support.