Medical Receptionist & Clinical Administrative Coordinator

We are seeking a highly organized and experienced Medical Receptionist & Clinical Administrative Coordinator to join a growing U.S.-based gastroenterology practice. This remote, full-time role supports two clinic locations and involves managing patient scheduling, front-desk operations, prescription coordination, medication prior authorizations, and clinical administrative tasks. The ideal candidate will work closely with physicians, nurse practitioners, and onsite staff to ensure smooth patient communication and efficient care coordination. Familiarity with eClinicalWorks (eCW) and experience in a U.S. medical practice are essential.

Key Responsibilities

Patient Scheduling & Front Desk Operations:
Manage inbound and outbound patient calls, respond to inquiries, and provide professional support. Schedule, reschedule, and coordinate appointments, follow-ups, procedures, and clinical services using eClinicalWorks. Handle appointment requests, patient leads, reminders, and communications via phone, email, and text.

Prescription & Medication Coordination:
Process prescription requests, new medication orders, and refills using Squad Health, following provider instructions and clinic protocols. Facilitate communication between patients, providers, and pharmacies. Maintain accurate medication records, follow up on pending requests, and resolve administrative issues related to prescriptions.

Medication Prior Authorizations & Insurance Verification:
Initiate and track medication prior authorizations, ensuring timely submission of necessary documentation. Verify patient insurance eligibility, benefits, and coverage for medications, procedures, and services. Monitor authorization statuses, address pending or denied requests, and coordinate with insurance representatives and providers.

Laboratory, Radiology & Diagnostic Scheduling:
Schedule laboratory tests, radiology appointments, imaging studies, and other diagnostic services as ordered by providers. Communicate with labs, imaging centers, and patients regarding appointment details and preparation instructions. Track pending orders, follow up on incomplete appointments, and ensure timely receipt and routing of results to providers.

Required Qualifications

- Minimum of one year of hands-on experience supporting a U.S.-based medical practice.
- Direct experience using eClinicalWorks (eCW) is mandatory.
- Background in medical reception, patient scheduling, and Medical Assistant-related administrative duties.
- Experience coordinating prescription requests, medication refills, and pharmacy communications.
- Knowledge of medication prior authorizations, insurance verification, and follow-up procedures.
- Familiarity with scheduling laboratory, radiology, imaging, and diagnostic appointments.
- Excellent written and verbal English communication skills.
- Strong organizational skills, attention to detail, and ability to manage multiple tasks efficiently.
- Comfortable interacting directly with U.S. patients, healthcare providers, pharmacies, and insurance representatives.
- Ability to work independently in a remote setting while maintaining consistent communication with the clinic team.

Preferred Qualifications and Tools

Experience supporting a gastroenterology practice or coordinating specialty care procedures is advantageous. Candidates should be comfortable using or willing to learn the following systems: eClinicalWorks (eCW) for patient scheduling and clinical documentation; Zoiper5 for managing patient calls; TriFetch for AI-assisted clinical workflow support; various clinic communication platforms including email and text messaging; and secure workspace tools such as VPNs and approved productivity software.

Schedule & Working Conditions

This is a full-time, remote position requiring 40 hours per week. The regular schedule is Saturday through Wednesday, from 12:00 PM to 8:00 PM Central Time. Hourly compensation ranges from $5 to $6. Occasional availability on Thursdays or Fridays may be needed based on patient volume and operational demands, with any schedule changes communicated at least one week in advance.

We are looking for a dependable, detail-oriented professional who can confidently balance front-desk duties, prescription coordination, medication prior authorizations, and diagnostic scheduling. The successful candidate will ensure patient requests are handled accurately, efficiently, and with professionalism to support the practice’s commitment to quality care.