Medical Receptionist - Hyderabad

The Aga Khan University Hospital Clinical Laboratories, recognized as the first in Pakistan to receive accreditation from the College of American Pathologists (CAP), is seeking a Medical Receptionist for its Phlebotomy Centre located in Jamshoro, Lower Sindh. As part of one of the largest CAP-accredited laboratory networks globally, the role involves supporting a highly skilled team dedicated to delivering fast, accurate, and reliable laboratory testing services. The network spans over 290 locations across 125 cities in Pakistan, offering advanced services such as mobile app integration, stat reports, SMS alerts, home sample collection, e-reports, and real-time critical result notifications. The organization is committed to fostering a diverse, inclusive, and respectful work environment, promoting ethical standards and safeguarding all stakeholders, including vulnerable populations.

Key Responsibilities:
- Verify and process laboratory test requests prescribed by physicians accurately.
- Provide patients with clear explanations about laboratory tests and procedures to ensure proper specimen collection.
- Distribute laboratory test reports to authorized individuals after thorough verification of details.
- Manage cash and credit transactions, maintaining daily records of any discrepancies in accordance with laboratory policies.
- Confirm test requirements with patients and deliver verbal or written instructions to facilitate correct specimen collection.
- Handle telephonic and face-to-face inquiries related to laboratory tests and coordinate appointments for specialized testing.
- Perform phlebotomy duties at collection points as needed, supporting the clinical team in specimen collection.

Required Qualifications:
- A Bachelor’s degree from a recognized institution.
- Minimum of two years of relevant work experience, including at least one year as a Phlebotomist.
- Strong interpersonal and communication skills to effectively interact with patients and healthcare professionals.
- Proficiency in computer use and basic software applications.
- Adequate knowledge of laboratory tests and procedures to guide patients accurately.
- Willingness and flexibility to work in shifts as per operational requirements.

Comprehensive employment reference checks will be conducted to ensure the suitability of candidates. This position offers an opportunity to be part of a prestigious healthcare institution that values quality, integrity, and inclusivity while contributing to the advancement of laboratory services in Pakistan.