Medical Receptionist

The Aga Khan University Hospital (AKUH) is a renowned not-for-profit healthcare institution providing comprehensive medical services across Pakistan. With a tertiary care hospital in Karachi, a network of secondary care hospitals, numerous medical centres, clinical laboratories, and pharmacies, AKUH delivers quality healthcare under one roof. The hospital also extends home healthcare services and medicine delivery to patients. Recognized for its commitment to patient safety and quality, AKUH holds accreditation from the Joint Commission International (JCI) and its clinical laboratories are accredited by the College of American Pathologists (CAP). The institution supports eligible patients through Zakat and generous patient welfare programs. AKUH is dedicated to fostering a diverse and inclusive work environment, promoting respectful relationships among its workforce and stakeholders, including vulnerable groups.

Key Responsibilities:
- Process and verify laboratory test requests efficiently.
- Provide patients with accurate information related to lab tests.
- Distribute lab test reports to patients in a timely manner.
- Manage cash and credit transactions, maintaining accurate daily records of any cash discrepancies in accordance with laboratory policies.
- Confirm test requirements with patients and provide clear verbal and written instructions to ensure proper specimen collection.
- Handle telephone inquiries regarding lab tests and schedule patient appointments for special tests.
- Perform phlebotomy duties at designated centres, functioning as both a medical receptionist and phlebotomist.

Required Qualifications:
- Bachelor’s degree in any discipline.
- Strong interpersonal and communication skills to effectively interact with patients and colleagues.
- Willingness to work in shifts to meet operational needs.
- Comprehensive employment reference checks will be conducted.

Preferred Qualifications:
- At least one year of experience as a receptionist in a reputable laboratory or hospital setting.
- Experience in phlebotomy is highly desirable.

This role offers the opportunity to work within a prestigious healthcare network committed to quality patient care and professional development. Candidates who demonstrate dedication, excellent communication skills, and a patient-focused approach will thrive in this dynamic environment.