Customer Service Representative

Medina Dairy Limited Verified

Rawalpindi , Pakistan

Posted Sep 28, 2021 179 views

PKR. 35,000 - 40,000/Month

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Job Description

  • Responsible for acting as a liaison between customers and companies.
  • Assists with complaints, orders, errors, account questions, billing, cancellations and other queries:
  • Resolve customer assertion problem or reason for calling.
  • Resolve customer complaints via phone or e-mail.
  • Use the telephone line and e-mails to reach out to customers and verify account information.
  • Assist with placement of orders, refunds or exchanges.
  • Advise on company information.
  • Suggest solutions when a product malfunctions and assist accordingly.
  • Attempts to persuade customer to reconsider cancellation. 
  • Work with customer service manager to ensure proper customer service is being delivered. 
  • Must be proficient in MS Excel.

Job Details

Industry:
Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Bahria Town Rawalpindi, Rawalpindi, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Dec 01, 2021
Posting Date:
Sep 28, 2021

Work Environments

Supervisor’s gender:
Male
Percentage of female coworkers:
1-9%
Flexible work time:
No
Remote work option:
No
Transport allowance:
No
Dedicated vehicle / Pick-and-Drop:
Yes
Overnight travel requirement:
Occasionally
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Medina Dairy Limited

Food & Beverages · 11-50 employees - Rawalpindi

The business was originally started in 1980 by Sardar Hussain and his family and in 1992 Medina Dairy Ltd was established to focus on the supply of milk and bread operating from depots across London and Birmingham.

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