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Singapore Translational Cancer Consortium (STCC)

Islamabad , Pakistan

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Mobilink Bank, Pakistan’s leading digital microfinance bank, serves over 60 million registered users nationwide. Supported by VEON Ltd., the global digital operator and parent company of Jazz, the bank is committed to financial inclusion, women’s empowerment, SME growth, and green financing. Since its inception in 2012, Mobilink Bank has pioneered technology-driven solutions that enhance banking accessibility for individuals, small businesses, and communities. The bank is recognized as a Top Employer and Best Place to Work within Pakistan’s banking sector, fostering a culture focused on people, progress, and performance. Through initiatives like the Women Inspirational Network (WIN) and Change to Sustain, Mobilink Bank actively promotes entrepreneurship, sustainability, and long-term economic development.

This full-time, on-site position based in Islamabad involves supporting daily banking operations and customer service activities to ensure a seamless and efficient client experience. The role includes assisting with account-related inquiries, supporting digital and microfinance products, and coordinating with internal teams to implement initiatives aligned with the bank’s financial inclusion and sustainability objectives. Maintaining accurate records, adhering to regulatory and internal compliance standards, and contributing to team projects aimed at improving operational efficiency and customer satisfaction are key aspects of this position.

Key Responsibilities
- Assist customers with account-related queries and provide support for digital and microfinance products.
- Coordinate with various internal departments to facilitate smooth service delivery and operational processes.
- Help implement initiatives that promote financial inclusion, women’s empowerment, and sustainable banking practices.
- Maintain accurate documentation and ensure compliance with regulatory requirements and internal policies.
- Participate actively in team projects designed to enhance operational efficiency and improve customer satisfaction.

Required Qualifications
- Strong communication and interpersonal skills to effectively engage with customers and colleagues.
- Basic understanding of banking, microfinance, or digital financial services, with a keen interest in financial inclusion and sustainability.
- Ability to work collaboratively within a team, demonstrating a proactive and problem-solving approach.
- Comfortable using technology and digital tools, including standard office software and banking applications.
- Good organizational and time-management skills to handle multiple tasks while maintaining accurate records.
- Bachelor’s degree in Business, Finance, Economics, or a related field is preferred.

Preferred Qualifications and Benefits
- Prior experience in banking, customer service, or financial services is advantageous but not mandatory.
- Opportunity to work with a recognized leader in digital microfinance banking committed to innovation and social impact.
- Exposure to programs focused on entrepreneurship, sustainability, and women’s empowerment within a purpose-driven organizational culture.

This role offers a unique chance to contribute to a forward-thinking bank that values progress and performance while making a meaningful impact on financial inclusion and economic development in Pakistan.