• Provide exceptional Customer Service as per the Menzies RAS and Airline specific standards to ensure customer satisfaction at every step of their journey.
  • Check customers’ travel documentation together with relevant identification to ensure compliance with governing bodies.
  • Process Customers, Customer Documents and baggage using automated or manual systems, follow airline specific policies including airline requirements surrounding excess baggage and individual customer programmes.
  • Board customers onto flights whist complying to safety and security procedures
  • Marshall customers onto and off aircraft in a safe, secure and efficient manner
  • Operate all equipment and systems in a safe, secure and efficient manner at all times
  • Follow procedures for passengers with regards to the acceptance of Dangerous Goods
  • Where required allocate seating to Customers
  • Issue boarding cards and baggage receipts
  • Make customer announcements in accordance with the specific airline requirements
  • Report any faults or irregularities with equipment, facilities, systems or processes to the appropriate management
  • Deal with disruption and irregularities with confidence and composure.
  • Ensure that any lost luggage issues and inquires are dealt with in accordance with the airline standards.
  • Undertake any other duties as and when required.

Qualifications and Experience:

  • Excellent people skills and be an excellent communicator.
  • Ability to drive through policies and procedures and always represent the Company in a professional manner.
  • Good working knowledge of Airline standards.
  • Be proactive, forward thinking and trustworthy individual.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Apr 17, 2023
Posting Date:
Mar 16, 2023


Aviation · 2001-2500 employees - Karachi

Menzies-RAS (Pvt.) Ltd. is an ISO 9001:2015 & OHSAS 18001:2007 Certified Ground Handling Company, which right from its inception embarked upon the mission to introduce the best “Ground Handling Practices” consistent with the International Standards. The tenets of best practices in passenger handling, cargo management, ramp operations, baggage handling, equipment reliability, occupational health & safety, security and human resource development are our hall mark.

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