Head of IT will oversee the use of technology throughout the organisation, including its development and implementation. The IT Head will work closely with staff, especially managers, to assess the needs of users within the context of their business environment.
The requirements of users will be determined depending on the sector and appropriate practical solutions will be suggested. Other working relationships will include CEOs, heads of departments, all interface users and consultants, together with suppliers of hardware and software systems.
Manager IT is responsible to:
1. Managing the deployment, development, monitoring, maintenance, upgrading and support of organisational IT systems. This will include operating systems, servers, PCs, software apps, telephones and peripherals.
2. Solid background in network administration and architecture.
3. In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF)
4. Familiarity with access control models and network security
5. Knowledge of coding languages for scripting (e.g Python, Perl)
6. Experience with network diagnostic, monitoring and analysis tools (e.g. SolarWinds network tools)
7. Solid understanding of network operating systems (JUNOS, Cisco IOS)
8. Providing expert advice and support when systems are being upgraded or installed, or when there are conversions or file maintenance.
9. Overseeing the development and enhancement of systems and integrating
new systems with those existing.
10. Working with staff to develop plans and strategies so client services can be enhanced, user effectiveness improved and innovation encouraged.
11. Liaising regularly with executive and senior management as well as systems users.
12. Managing it staff, with responsibility for hiring, evaluation, training, guidance, disciplinary procedures and dismissals.
13. Developing standard operating procedures allied to best practice, and ensuring written protocols and guidelines are provided for it staff and all end-users.
14. Ensuring written documentation is created and maintained, to include user and system manuals, licence agreements and all documentation relating to modifications and upgrades.
15. Keeping up-to-date with the most recent technologies and advising on what new technological solutions and their implementation will meet business and systems requirements.
16. Negotiating with suppliers of hardware and software to get the best deal, including external support, and being responsible for contracting consultants and making service agreements.
17. Creating a budget for each project as well as managing the financial aspects of the entire IT department such as purchases and ongoing budgeting.