ALIBABA Account Manager

MH International seeks an experienced and result-driven ALIBABA Account Manager to lead and optimize our B2B e-commerce operations on the Alibaba platform. The successful candidate handles the day-to-day management of our Alibaba store, focusing on enhancing product listings, responding to international client inquiries, and driving global sales growth. This role requires close collaboration with teams to ensure smooth order fulfillment and alignment of sales strategies with market dynamics. The ALIBABA Account Manager plays a crucial role in expanding our international client base by leveraging data-driven decision-making and effective cross-cultural communication. The ideal applicant has 2 years of hands-on experience managing an Alibaba.com store, with strong expertise in ecommerce platform management and customer relationship management specifically within the B2B global marketplace. Excellent written and spoken English communication skills are essential to interact with international buyers and ensure successful negotiation and closing of sales. This position does not include managing a team but involves working collaboratively with other departments to meet company sales objectives and enhance overall customer satisfaction.
Responsibilities

Manage and optimize the Alibaba store, ensuring product listings are detailed, accurate, and SEO-optimized to maximize visibility and sales.
Develop and implement effective sales strategies tailored to the B2B global ecommerce environment to grow revenue and expand customer base.
Respond promptly and professionally to international client inquiries, providing clear information and solutions that foster trust and long-term relationships.
Conduct market research and analysis to identify trends, competitive landscapes, and customer needs to guide product positioning and promotional initiatives.
Utilize data-driven decision-making methods to monitor sales performance, adjust strategies, and improve overall account outcomes.
Coordinate order fulfillment processes in collaboration with logistics and supply chain teams to ensure timely and accurate delivery.
Leverage digital marketing integration to enhance online presence and engage target customers effectively on the Alibaba platform.
Apply advanced negotiation and closing techniques to secure deals and meet or exceed sales targets consistently.
Maintain strong cross-cultural communication skills to navigate intercultural negotiation challenges and support successful international trade.
Optimize product listing analysis continually to enhance product appeal and differentiate from competitors within the platform.
Use Alibaba Seller Central tools proficiently for account management, performance tracking, and reporting.