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Posted Oct 27, 2016 9 views
PKR. 25,000 - 30,000/Month
- Evaluate potential call center agent candidates for essential Communication skills to ensure that they have what it takes to hit the ground running.
- Engage in silent monitoring of live calls, observation of call center agents and listen to recorded calls systematically.
- Rate these calls using a call scoring and evaluation form and calibrate your ratings with a rating team.
- Making Sure that Client given instructions are implemented and followed by Call Center Agents.
- Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the client experience.
SKILL SET :
- Time management and excellent communication skills, both written and verbal, and be able to communicate clearly with employees around the world.
- Excellent E-mail composing Skills (American Standards)
- Ability to understand American Accent.
- Demonstrate ownership for the integrity of work. Excellent Grammar and Vocabulary.
Job Details
Industry:
Functional Area:
Total Positions:
3 Posts
Job Shift:
Third Shift (Night)
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Oct 30, 2016
Posting Date:
Oct 27, 2016
MicroAgility Services Pvt Ltd
Information Technology · 11-50 employees - Islamabad
As a management and IT consulting, we are transforming the way the leaders envision, plan, and manage IT initiatives, projects, and resources. MicroAgility continues to deliver world-class consulting services.
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