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Voice Quality Analyst

MicroAgility Services Pvt Limited Verified

Islamabad, Pakistan

Posted Oct 27, 2016

PKR. 25,000 - 30,000/Month

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Job Description

  • Evaluate potential call center agent candidates for essential Communication skills to ensure that they have what it takes to hit the ground running.
  • Engage in silent monitoring of live calls, observation of call center agents and listen to recorded calls systematically.
  • Rate these calls using a call scoring and evaluation form and calibrate your ratings with a rating team.
  • Making Sure that Client given instructions are implemented and followed by Call Center Agents.
  • Collaborates with call quality team members to identify and streamline processes and implement process standards that enhance service delivery and the client experience.

SKILL SET :

  • Time management and excellent communication skills, both written and verbal, and be able to communicate clearly with employees around the world.
  • Excellent E-mail composing Skills (American Standards)
  • Ability to understand American Accent.
  • Demonstrate ownership for the integrity of work. Excellent Grammar and Vocabulary.

Skills

Deadline driven able to work efficiently

Job Details

Industry:
BPO
Functional Area:
Total Positions:
3 Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Oct 29, 2016
Posting Date:
Oct 27, 2016
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MicroAgility Services Pvt Limited

BPO · 11-50 employees - Islamabad

MicroAgility Services was established in 2006 to offer Business Process Outsourcing (BPO) solutions to businesses located in the US and Canada. MicroAgility Services enjoys rich business collaboration with well-known clients in these markets due to its staff’s comprehensive knowledge of offshore bus ...Read More