Microsoft Exchange Server Admin_L3

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro supports clients in achieving their most ambitious goals while building sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly evolving world.

Key Responsibilities

Deployment Quality Strategy:
Develop and implement deployment quality strategies for assigned accounts by aligning quality standards with client expectations. Review and adjust priorities to ensure they support the broader business unit objectives.

Quality Control and Customer Satisfaction:
Facilitate the completion of annual customer satisfaction surveys across projects and accounts, ensuring timely responses and addressing any queries. Collaborate with clients, delivery managers, and service heads to conceptualize and execute action plans. Track and drive initiatives to sustain customer satisfaction and conduct quarterly pulse surveys for ongoing feedback. Support account leadership in managing and closing client escalations.

Early Warning Systems and Business Partnership:
Establish early warning mechanisms to prevent client escalations by monitoring delivery quality, schedules, resource constraints, financial risks, productivity, and milestone adherence. Participate in monthly and quarterly business reviews with leadership to ensure compliance with quality processes and lifecycle models. Promote upskilling of delivery teams on quality management tools and best practices. Collect and publish performance metrics and compliance dashboards regularly.

Continuous Improvement:
Champion a culture of continuous improvement within assigned accounts to enhance resource efficiency and productivity. Facilitate knowledge sharing across projects related to quality issues and risk mitigation. Plan and drive annual improvement goals through process optimization and automation, aiming for cost savings and operational efficiency. Support the measurement of improvements through relevant metrics.

Team Management:
Set clear expectations and goals for the team, conduct performance reviews, and provide constructive feedback. Guide team members in developing professional skills and ensure adherence to performance management processes. Organize geography-specific training aligned with statutory requirements. Lead employee engagement initiatives, monitor satisfaction scores, and implement strategies to enhance team morale and retention.

Deliverables and Performance Metrics:
- Customer satisfaction (CSAT) scores at business unit, account, and portfolio levels
- Process compliance and audit coverage percentages
- Schedule adherence and project effort accuracy
- Resource productivity and team attrition rates
- New employee onboarding and certification completion
- Implementation of lean projects and continuous improvement processes
- Percentage of team trained in domain-specific and leadership skills

Required Qualifications
- 5 to 8 years of relevant experience
- Proficiency in Microsoft Exchange Server Administration

Wipro is committed to fostering a culture of reinvention and continuous evolution. As an end-to-end digital transformation partner, we seek individuals inspired to reinvent themselves, their careers, and their skills. Join us to be part of a purpose-driven organization that empowers you to shape your own growth and contribute to the future of technology and business.