Microsoft System Engineer

Outcome School is a free tech school dedicated to providing structured, level-based programs in software engineering, AI, product development, robotics, game development, and cybersecurity. Designed specifically for underserved and minority learners, the school offers prerequisite-based pathways that build skills progressively over 12-week levels. By combining training, mentorship, hands-on projects, and direct hiring pathways, Outcome School aims to transform education into meaningful employment within high-growth technology sectors.

The Microsoft System Engineer volunteer will play a crucial role in supporting the school’s technology environment by remotely administering and maintaining Microsoft-based systems. This position involves daily monitoring and management of Microsoft Exchange, user accounts, and system configurations, as well as performing routine maintenance and updates across the IT infrastructure. The volunteer will diagnose and resolve technical issues, provide technical support to both staff and learners, and document system procedures and best practices to ensure smooth operations.

Collaboration with the internal team is essential to enhance the reliability, security, and performance of the systems that support Outcome School’s online learning platform and operational needs. This volunteer role offers a unique opportunity to contribute to a mission-driven organization while gaining valuable experience in a real-world IT environment.

Key Responsibilities
- Administer and maintain Microsoft-based systems, including Microsoft Exchange and user account management.
- Monitor system performance and perform routine maintenance and updates to ensure optimal functionality.
- Diagnose and resolve technical issues related to user access, network connectivity, and application performance.
- Provide timely technical support to staff and learners, addressing their IT-related concerns effectively.
- Document system configurations, procedures, and best practices to support knowledge sharing and continuity.
- Collaborate with team members to improve system security, reliability, and overall performance.
- Utilize remote collaboration tools to coordinate with distributed teams and support a virtual work environment.

Required Qualifications
- Strong system administration skills with hands-on experience managing Microsoft environments, particularly Microsoft Exchange.
- Proven troubleshooting and technical support abilities for resolving issues related to users, networks, and applications.
- Solid understanding of IT fundamentals, including security principles, networking basics, and infrastructure management.
- Ability to create clear technical documentation and communicate complex information effectively to non-technical stakeholders.
- Experience working remotely and collaborating within distributed teams.
- Commitment to Outcome School’s mission of empowering underserved and minority learners through technology education.

Preferred Qualifications and Benefits
- Relevant certifications such as Microsoft 365, Azure, or Windows Server are advantageous but not mandatory.
- Opportunity to gain meaningful experience in a dynamic, mission-driven organization focused on workforce development.
- Chance to contribute directly to improving access to technology education and employment pathways for underserved communities.

This volunteer position offers a flexible, remote work arrangement, allowing individuals passionate about technology and social impact to make a difference while enhancing their professional skills.