Manager of eCommerce - Sales

We are seeking a dynamic, results-oriented Manager of E-Commerce Sales to lead our sales team and drive revenue growth. The ideal candidate will develop and implement strategic sales plans, manage a dedicated team, ensure high customer retention, and oversee call center operations to maximize sales. A strong grasp of the e-commerce landscape and current market trends is essential.

Key Responsibilities

Sales Growth & Revenue Generation:

Develop and execute strategic sales initiatives to achieve volume and revenue targets.
Monitor, analyze, and report on sales performance across all e-commerce platforms.
Identify new market opportunities and customer segments to drive growth.

Team Leadership:

Lead, mentor, and motivate the sales team to achieve individual and team targets.
Conduct regular performance reviews and provide constructive feedback.
Foster a collaborative, high-performance work environment.
Implement effective customer retention strategies to build loyalty.
Address customer inquiries and resolve issues promptly.
Utilize data analytics to understand customer behavior and improve retention rates.

Sales Target Management:

Set and achieve sales targets for both volume and product units sold.
Track key performance indicators (KPIs) and report on progress to senior management.
Continuously refine sales processes to exceed targets.

Qualifications:

Education: Bachelor’s degree in Business, Marketing, or a related field.
4 to 6 years of experience in e-commerce sales management, preferably in the technology or network cables industry.

Skills:

Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Proficiency in data analysis and sales performance metrics.
Capability to work night shifts in a fast-paced environment.

Preferred Skills

Familiarity with e-commerce platforms such as Amazon, eBay, Newegg, and Walmart.
Up-to-date knowledge of current e-commerce trends and best practices.
Experience with CRM systems and sales management software.