Posted Jun 12, 2020 7 views
We are looking for a Female customer service executive (Home Based), who will be monitoring and processing orders generated online. She will be ensuring that the orders are fulfilled on time within the given time frame and communicating with customers on each step.
Responsibilities
- Dealing with customer queries including but not limited to product information, suggestions, feedback etc.
- Making relevant CRM entries to update the relevant customer profiles.
- Dealing with customer cases in a professional manner and using CRM to track cases with the goal of maximizing customer satisfaction and retention.
- Handling customers via Live Chats, Inbound Calls & Email Correspondence are the major tasks.
- Needs to perform business requirements & trend analysis for client satisfaction & profitability.
- Prioritize and organize own workloads and meet deadlines
- Maintaining a positive and professional attitude toward customers at all times.
Requirement
- Candidates should be willing to work in night shift
- Strong Command over Spoken-English with having good American or British Accent
- Excellent selling, communication, and negotiation skills.
- Any sort of prior experience with any international Campaign will be plus.
Job Details
Mind Aqua
pA full service web development and web design firm, served by a dedicated team of professionals is the destination for any website owner, who wants to make a mark on the online world. The technically sound team of Mind Aqua uses different e-business tools, enterprise database for the development of a web page. The team here believes in introducing, arranging and implementing new techniques. Not only that but also our team provides detailed analysis of the systems or techniques they use for their projects. All at a reasonable cost that suits any website owner./p
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