Posted 6 days ago 216 views Report Job
We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring customer satisfaction across multiple communication channels such as phone, email, and chat.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and live chat
Resolve product or service problems by clarifying the customer’s issue and offering solutions
Provide accurate, valid, and complete information using the right methods/tools
Maintain customer records by updating account information
Follow communication procedures, guidelines, and policies
Escalate unresolved issues to the appropriate internal teams
Ensure high levels of customer satisfaction through excellent service
Requirements:
High school diploma or equivalent (Bachelor’s degree preferred)
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Excellent communication and problem-solving skills
Familiarity with CRM systems and practices
Ability to multi-task, prioritize, and manage time effectively
Patience and empathy when dealing with customers
What We Offer:
Competitive salary and benefits package
Opportunities for growth and development
Supportive and collaborative team environment
Job Details
Mizo Solution
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