Sales / Customer Service Representative

MM Auto Tech seeks a dedicated Sales / Customer Service Representative who excels in managing customer relationships and providing outstanding service. The ideal candidate possesses strong communication skills and the ability to handle customer inquiries professionally and efficiently. This role involves assisting customers by addressing questions and concerns promptly, solving issues effectively, and maintaining a friendly and professional demeanor. The candidate must be able to multitask and work productively in a fast-paced environment while collaborating closely with colleagues to achieve company goals. This position requires a minimum of a Bachelors degree and exceptional verbal and written communication capabilities in English. The representative plays a vital role in ensuring customer satisfaction and loyalty by demonstrating a responsible and team-oriented attitude. Strong customer-handling skills and the ability to maintain quality standards amid multiple responsibilities are fundamental. This role does not include managing a team but focuses on direct customer engagement and support within a dynamic sales environment.
Responsibilities

Handle customer inquiries promptly and professionally through various communication channels.
Assist customers by providing accurate information about products, services, and company policies.
Resolve customer issues swiftly and effectively to maintain high levels of customer satisfaction.
Communicate clearly and courteously with customers to foster positive relationships.
Manage multiple customer requests simultaneously while upholding quality and attention to detail.
Collaborate with team members to share knowledge, improve processes, and support overall sales objectives.
Maintain accurate records of customer interactions, transactions, and feedback in the Customer Relationship Management (CRM) system.
Follow up with customers to ensure their needs are met and to gather feedback for continuous improvement.
Adhere to company guidelines and procedures to ensure consistent and professional service delivery.
Participate in training and development opportunities to enhance product knowledge and customer service skills.