Mobile Support/Customer Service

We are looking for a motivated customer support professional with 1 to 3 years of experience in customer service, telecommunications, or mobile support. The ideal candidate will have excellent English communication skills, both written and verbal, along with strong troubleshooting abilities. This role involves assisting customers through phone, email, and live chat, ensuring timely issue resolution while meeting SLA and KPI targets. A customer-focused mindset, strong organizational skills, and the ability to quickly learn new systems related to Australian telecommunications are essential for success in this position.

Key Responsibilities
- Deliver exceptional customer service across multiple channels, including phone, email, and live chat.
- Troubleshoot and resolve issues related to mobile phones, SIM cards, mobile plans, and connectivity.
- Consistently meet SLA and KPI targets to maintain high-quality service standards.
- Manage time efficiently to address customer inquiries promptly and effectively.
- Communicate professionally and confidently, maintaining a customer-centric approach.
- Continuously update knowledge of Australian telecommunications products and processes to provide accurate support.

Required Qualifications
- 1 to 3 years of experience in customer service, telecommunications, or mobile support roles.
- Excellent command of English, both written and verbal.
- Proven ability to handle customer interactions via phone, email, and live chat.
- Strong troubleshooting and problem-solving skills.
- Experience working under SLA and KPI performance targets.
- Proficient computer skills with the ability to quickly learn new systems and software.
- Strong organizational and time-management capabilities.
- Professional and confident communication style.
- Availability to work day shifts and early morning hours as required.

Preferred Qualifications and Benefits
- Familiarity with mobile phones, SIM cards, mobile plans, and connectivity issues is highly desirable.
- Experience with Apple and Samsung products will be considered an advantage.
- Competitive monthly salary ranging from Rs80,000 to Rs100,000.
- This is an in-person role, offering the opportunity to engage directly with team members and customers.

Candidates should be ready to demonstrate relevant mobile support experience and confirm their availability for the specified shifts. This position provides a dynamic environment to develop expertise in Australian telecommunications while delivering excellent customer support.