发布 Mar 19, 2025 322 查看
- Identify and recommend improvements in quality standards by visiting branches in line with customer experience guidelines and standards, conduct on-site visits assessments, identify areas for improvement, and provide recommendations for enhancing quality standards, Maintaining the follow up record against highlighted observations.
- Ensure coordination between the branches and the vendors for resolution of QMS-related issues, communication, resolving conflicts, and ensuring that all parties are working together to resolve issues
- Review all the liability and asset products of the bank and provide candid feedback to the product owner departments.
- Ensure timely rectification and conclusion of departmental audit discrepancies/observations and closure of audit reports with effective follow-up and coordination with departments/branches, ensuring that all audit findings are addressed, and corrective actions are implemented in a timely manner.
- Gather and analyze branches data on an assigned frequency and provide subsequent reporting, observe results, and analyze data, identify trends, areas for improvement, and provide recommendations for enhancing branch performance.
- Ensure coordination with HO departments regarding data gathering for TAT monitoring, collaborating with various departments, gathering data, and ensuring that all necessary information is collected and analyzed.
- Ensure QMS TATs monitoring of the MMBL branches, maintain records, and share reports. This includes tracking and analyzing data, identifying trends, and providing insights for improving TATs.
- Ensure FTC training all new employees before being permitted to interact with customers, coordinating with the HR department. This includes ensuring that all new employees receive comprehensive training and are equipped to provide excellent customer service.
- Perform any other tasks assigned by the Manager Quality Assurance. This includes providing support, guidance, and as
- Identify and recommend improvements in quality standards by visiting branches in line with customer experience guidelines and standards, conduct on-site visits assessments, identify areas for improvement, and provide recommendations for enhancing quality standards, Maintaining the follow up record against highlighted observations.
- Ensure coordination between the branches and the vendors for resolution of QMS-related issues, communication, resolving conflicts, and ensuring that all parties are working together to resolve issues
- Review all the liability and asset products of the bank and provide candid feedback to the product owner departments.
- Ensure timely rectification and conclusion of departmental audit discrepancies/observations and closure of audit reports with effective follow-up and coordination with departments/branches, ensuring that all audit findings are addressed, and corrective actions are implemented in a timely manner.
- Gather and analyze branches data on an assigned frequency and provide subsequent reporting, observe results, and analyze data, identify trends, areas for improvement, and provide recommendations for enhancing branch performance.
- Ensure coordination with HO departments regarding data gathering for TAT monitoring, collaborating with various departments, gathering data, and ensuring that all necessary information is collected and analyzed.
- Ensure QMS TATs monitoring of the MMBL branches, maintain records, and share reports. This includes tracking and analyzing data, identifying trends, and providing insights for improving TATs.
- Ensure FTC training all new employees before being permitted to interact with customers, coordinating with the HR department. This includes ensuring that all new employees receive comprehensive training and are equipped to provide excellent customer service.
- Perform any other tasks assigned by the Manager Quality Assurance. This includes providing support, guidance, and assistance as needed to ensure the effective operation of the quality assurance function.
- Bachelor s or master s degree from a reputable institution.
- At least 2 years of banking experience, preferably in a relevant field.
- Strong knowledge of quality management principles and methodologies.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work independently and as part of a team.
- Essential Skills:
- Problem-solving and cooperative attitude.
- Team-building skills.
- Good presentation, communication & data Analysis skills.
- Ability to work under pressure.
- Ability to set and manage priorities.
Mobilink Bank
Mobilink Bank is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
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