Posted Sep 01, 2021 4 views
Provide support for all ADC applications currently functional as well as upcoming on production environment.
- Responsible to manage UBP/Home Remittance operational/Technical related matter with the end users.
- Responsible for installation of new ADC terminal (like ATM, POS etc.).
- Monitor & update of Channel operations.
- Coordinate with I.T/Vendor/Business for a smooth operation.
- Provide technical support to the end users on all IT ADC related tasks time to time.
- Ensure that all the issues raised by the end users resolve within agreed TATs.
- Adherence of change management & handing over/taking over responsibilities when moving the newly development products on the production environment.
- Provide full support in the BCP/DR Process.
- Ensure that all incident reports are maintained and keep a record for audit purpose.
- Provide full support in IT Projects Deployments.
- Assignment of any new tasks given by the line manager.
- Responsible to train internal unit staff to ensure that primary and backup resources are available all the time.
- Adherence to information security policy of the bank.
Skills
Job Details
Mobilink Bank
Mobilink Bank is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
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