Posted Mar 05, 2024 900 views
- Assist collection agents in contacting customers to discuss overdue accounts and arrange payment plans
- Follow up with customers to ensure payment commitments are met and address any concerns or issues
- Update customer account information and maintain accurate records of collection efforts
- Provide support to the collection team in analyzing delinquency trends and identifying strategies to reduce defaults
- Assist in preparing reports and presentations on collection performance and trends
- Collaborate with other departments, such as customer service and credit risk management, to ensure effective communication and coordination of collection efforts
- Adhere to company policies and procedures regarding collection
Job Details
Mobilink Bank
Mobilink Bank is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
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