Posted Sep 28, 2021 11 views
- Ensure smooth conduct of Branch and Branchless Banking Operations to achieve the desired efficiency and consistency in light of Bank policies and procedures with a view to achieve high standard of quality and excellence in operations.
- Take all measures to accomplish the management objectives through execution and initiates in Operations Department.
- Monitor the complete operational functions of the Branches and Branchless Banking including ATM operations, Cash Management, Mobile Wallet registration, Agent onboarding, e-Commerce Payments and reporting all reports and returns connected with it.
- Ensure effective control with a focus of compliance of Microfinance Prudential Regulations, Branchless Banking Guidelines and other statutory & regulatory guidelines.
- Take ownership of the Operations Compliance, Audit and self-assessment functions.
- Ensure that the Department is ready at any time to undertake the review and audit by internal/external/SBP Auditors.
- To make smart and efficient operational policies and procedures so that maximum productivity and output of the Operations staff can be achieved.
- Foresee the future needs of the Department in light of digitalization and upcoming business needs and alignment of the operational procedures accordingly.
- To ensure particular training to improve the delivery and performance of Operations Staff and achieve the ultimate objective of the excellence in operations and customer services
Skills
Job Details
Mobilink Microfinance Bank
Mobilink Microfinance Bank Limited (MMBL) is Pakistan's largest digital bank with over 20 million registered and 8 million active digital wallets. Backed by VEON Co., MMBL started operations in April 2012 and launched branch-less banking operations under the brand name JAZZCASH in partnership with Pakistan's largest telecom operator JAZZ in Nov 2012. Being a hybrid model that combines traditional micro finance with mobile / digital banking technologies, the bank now operates with 74 branches, with more than 1559 employees, a network of over 90000 branch-less banking agents (growing) and a USSD (GSM) based digital channel in the country offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (of utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments and thus playing a leading role in promotion of financial inclusion. Despite being a young bank, Mobilink bank has emerged as one of the front runners in the sector and achieved financial break-even within four years of commencing operations in 2016, one of the fastest in the industry. Financial performance of the Bank has been remarkable in 2016, 2017 and 2018 Mobilink Bank & JAZZ, under the brand name JAZZCASH, envision to become market leaders in branchless banking, digital banking and micro financial services offering simple, innovative and value added products and services to the people of Pakistan. MMBL game plan aims at taking banking from confines of limited number of brick and mortar structures to cell phones and thus make a significant contribution in banking the unbanked through digital channels. The Bank so far has financed over 500,000 individual micro and small businesses since inception of the Bank in 2012 and is the proud recipient of “Bank of the Unbanked Award” in 2018 and 2019.
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