Job Responsibilities:

  • Review & Updating of all Bank Operations’ policies, manuals, SOP in coordination with relevant units/stakeholders for assessing the functionality and alignment with systems for simplification and automation both at core and branchless sides.
  • Ensure compliance with Bank’s operations and SBP/regulator policies and procedures regarding Operations matters.
  • Identify process for digitization and ensure implementation of the bank digital agenda and train the relevant staff accordingly.
  • Identify the manual processes across the bank operations & take immediate action for automation/digitalization in coordination with relevant units.
  • Ensure the coordination with all operations staff of all branches to review the current processes, identify the gaps/weak control & take the steps accordingly for smarter work.
  • Review of internal & external audit reports to identify the weak links of systems & raise the requirements with IT for development.
  • Help to develop the reports and dashboards to monitor the operational activities across the bank operations.
  • Take necessary steps for improvement & enhancements in processes to reduce the TAT of delivery of services.
  • Squeezing the gaps between CPS & BS for better performance output by initiating and implementing the necessary remedies.
  • Ensure the implementation for SBP/regulatory guidelines/instruction across the bank operations department within timelines.
  • Manage and lead the departmental project effectively and timely conclusion in coordination with relevant Units.
  • BRD’s and UAT assessment and delivery in line with respective unit requirements and coordination.
  • Ensure the training of relevant ops staff to understand the new policies/processes/system changes & regulator instructions.
  • Develop the complete liaison with all Units Head/Lines Manager/supervisors/relevant staff for Updating of new policies/Manuals/SOPs etc.

Essential Skills:

  • Knowledge of banking rules and regulations.
  • Well versed with CBS & CPS.
  • Proficient in MS Office.
  • Strong analytical skills.
  • Team management.
  • Time management.
  • Sound communication and interpersonal skills.
  • Must be able to liaison with other departments.

Desired Skills:

  • CBS & CPS Structuring and Parametrization.
  • Integrations Knowledge.
  • Proficiency in MS-Office.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Department Head
Minimum Experience:
10 Years
Apply Before:
Mar 22, 2023
Posting Date:
Feb 21, 2023

Work Environment

Supervisor’s gender:
Percentage of female coworkers:

Mobilink Microfinance Bank

Banking/Financial Services · 1001-1500 employees - Islamabad

Mobilink Microfinance Bank Limited (MMBL) is Pakistan's largest digital bank with over 20 million registered and 8 million active digital wallets. Backed by VEON Co., MMBL started operations in April 2012 and launched branch-less banking operations under the brand name JAZZCASH in partnership with Pakistan's largest telecom operator JAZZ in Nov 2012. Being a hybrid model that combines traditional micro finance with mobile / digital banking technologies, the bank now operates with 74 branches, with more than 1559 employees, a network of over 90000 branch-less banking agents (growing) and a USSD (GSM) based digital channel in the country offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (of utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments and thus playing a leading role in promotion of financial inclusion. Despite being a young bank, Mobilink bank has emerged as one of the front runners in the sector and achieved financial break-even within four years of commencing operations in 2016, one of the fastest in the industry. Financial performance of the Bank has been remarkable in 2016, 2017 and 2018 Mobilink Bank & JAZZ, under the brand name JAZZCASH, envision to become market leaders in branchless banking, digital banking and micro financial services offering simple, innovative and value added products and services to the people of Pakistan. MMBL game plan aims at taking banking from confines of limited number of brick and mortar structures to cell phones and thus make a significant contribution in banking the unbanked through digital channels. The Bank so far has financed over 500,000 individual micro and small businesses since inception of the Bank in 2012 and is the proud recipient of “Bank of the Unbanked Award” in 2018 and 2019.

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