Call Center Representative

MobitSolutions Verified

Lahore , Pakistan

Posted Jan 03, 2020 288 views Report Job

PKR. 25,000 - 35,000/Month

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Job Description

  • A background in a UK customer-facing role 
  • Answer calls and responds to emails
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into the system
  • Update existing customer information
  • Process orders, forms and applications
  • Identify and escalate priority issues
  • Route calls to the appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs and Reports
  • You’ll ideally have a natural enthusiasm for customer service and confidence when speaking to customers, with good listening skills to boot

Skills

  • Excellent Writing skills
  • Customer Focus
  • Customer Service
  • Data Entry Skills
  • Phone Skills
  • Verbal Communication
  • Building Relationships
  • Multi-tasking
  • Verbal and written communication skills
  • Listening skill
  • Problem analysis and problem-solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Teamwork
  • Stress tolerance
  • Resilience
  • Ability to handle a stressful situation.

Job Type: Full-time

Salary: Rs 25,000.00 to Rs 35,000.00 /month

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Cantt, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
Fresh
Apply Before:
Jan 30, 2020
Posting Date:
Jan 03, 2020
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MobitSolutions

Information Technology · 1-10 employees - Lahore

Mobit Solutions, we are committed to helping our clients make the best business decisions in all circumstances. We do this by taking the time to listen to our clients in order to gain a full and clear understanding of their business - their objectives, issues, culture and people. Envisioning Based o ...Read More

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