The Customer Support Specialist will provide support for customers by answering inbound calls or calling back the customers, responding to support tickets, the CSS will attempt to quickly diagnose issues and resolve the problem or escalate as needed.
- Attend customer calls, prioritizes and responds to customer issues by phone, email and remote support tools.
- Trouble shot and resolves customer technical issues to the customer’s satisfaction
- Escalate un-resolved issues to higher technical team for solution of the cases or development as needed.
- Setup new and existing accounts and installation of Back office/POS and merchant services with other devices that are compatible with our products.
- Utilizes product knowledge to describe functions, features and details to customers over the phone.
- Performs other administrative duties and special projects associated with Customer and Technical support.