IT Assistant

Molana Tariq Jameel Foundation

Talamba , Pakistan

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Posted 9 hours ago 3 views Report Job

The IT Assistant is responsible for providing timely and effective support to users by resolving technical issues and maintaining the health of the technology systems. This includes managing Windows Server administration tasks, handling remote desktop support requests, and proactively identifying and troubleshooting IT equipment problems to minimize downtime. The candidate must have a good command of troubleshooting techniques and be skilled at diagnosing and repairing common issues with various IT hardware and software components. This position demands responsiveness, an analytical mindset, and the ability to work independently to maintain operational continuity of the Foundations IT systems.
Responsibilities

Provide technical support and troubleshooting assistance for hardware, software, and network-related issues.
Perform software installation, configuration, and updates on workstations and company servers.
Administer Windows Server environments, ensuring security patches and updates are applied promptly.
Use remote desktop tools to assist users in resolving technical difficulties quickly and efficiently.
Maintain and troubleshoot IT equipment including desktops, laptops, printers, and peripheral devices.
Support and monitor operating systems including Windows, macOS, and Linux to ensure optimal performance.
Document technical issues, resolutions, and procedures to build knowledge base resources for the IT team.
Collaborate with other IT staff to escalate and resolve complex technical challenges.
Assist with the procurement and setup of new hardware and software as needed.
Ensure compliance with organizational IT policies and assist in maintaining security standards.