Mortgage Operations Team Lead

We are seeking a skilled US Home Insurance Specialist with 3 to 4 years of hands-on experience in the US homeowners insurance domain. The ideal candidate will possess a thorough understanding of homeowners insurance processes, including policy documentation, servicing, renewals, and endorsements. This role requires attention to detail, strong communication skills, and the ability to work effectively both independently and as part of a team, particularly within fixed US/night shift timings.

Key Responsibilities

- Manage daily operations related to US Home Insurance policies and processes.
- Review and process homeowners insurance applications, policies, and related documentation.
- Verify policy details such as coverage, premiums, deductibles, and endorsements for accuracy.
- Handle policy servicing tasks including renewals, amendments, cancellations, and reinstatements.
- Ensure insurance documents comply with accuracy, completeness, and process standards.
- Collaborate with insurance carriers, agents, clients, and internal teams to resolve policy-related issues.
- Identify and resolve discrepancies or missing information promptly.
- Maintain accurate customer and policy records within relevant systems.
- Address customer queries related to policies, coverage, documentation, and servicing.
- Follow established standard operating procedures (SOPs), quality standards, and US insurance regulations.
- Achieve productivity, accuracy, turnaround time, and quality targets consistently.
- Prepare and maintain operational reports on a daily, weekly, and monthly basis.
- Escalate complex policy or process issues to appropriate stakeholders when necessary.
- Ensure confidentiality and secure handling of customer and insurance information.
- Support process improvement initiatives to maintain high service quality.

Required Qualifications

- 3 to 4 years of relevant experience in US Home Insurance.
- Strong knowledge of US Homeowners Insurance and Property & Casualty (P&C) insurance processes.
- Practical experience in policy processing, servicing, renewals, endorsements, or related insurance operations.
- Familiarity with US insurance terminology, policy documentation, and coverage concepts.
- Excellent attention to detail, analytical thinking, and problem-solving abilities.
- Good written and verbal communication skills.
- Proficiency in MS Office, especially Excel.
- Ability to work independently and collaboratively within a team environment.
- Willingness to work fixed US or night shift hours.

Preferred Qualifications and Benefits

Candidates with experience in the following areas will be highly regarded:
- US Homeowners Insurance
- Property & Casualty (P&C) Insurance
- Home Insurance Policy Processing
- Policy Servicing and Renewals
- Insurance Endorsements
- Underwriting Support
- Insurance Documentation
- Insurance BPO Operations
- US Insurance Customer Service

We offer a competitive salary along with career growth opportunities. Additional benefits include medical insurance, weekends off, observance of US public holidays, and fixed US shift timings. This role provides a stable work environment with a focus on professional development and work-life balance.