Mortgage Operations Team Lead

We are seeking an experienced US Home Insurance Specialist with 3 to 4 years of hands-on experience in the US homeowners insurance domain. The ideal candidate will possess a strong understanding of homeowners insurance processes, including policy documentation, servicing, renewals, and endorsements. This role requires attention to detail, excellent communication skills, and the ability to work effectively both independently and as part of a team, particularly within fixed US/night shift timings.

Key Responsibilities

- Manage daily operations related to US Home Insurance policies and processes.
- Review and process homeowners insurance applications, policies, and supporting documents.
- Verify policy details such as coverage information, premiums, deductibles, and endorsements.
- Handle policy servicing activities including renewals, amendments, cancellations, and reinstatements.
- Ensure insurance documents are accurate, complete, and compliant with established process requirements.
- Coordinate with insurance carriers, agents, clients, and internal teams to resolve policy-related issues.
- Identify discrepancies or missing information and ensure timely resolution.
- Maintain accurate customer and policy records within relevant systems.
- Address customer or client queries related to policies, coverage, documentation, and servicing.
- Adhere to standard operating procedures (SOPs), quality standards, and US insurance regulations.
- Meet defined productivity, accuracy, turnaround time, and quality targets.
- Prepare and maintain daily, weekly, and monthly operational reports.
- Escalate complex policy or process issues to appropriate stakeholders.
- Maintain confidentiality and ensure secure handling of customer and insurance information.
- Support process improvement initiatives to uphold high service quality.

Required Qualifications

- 3 to 4 years of relevant experience in US Home Insurance.
- Strong knowledge of US Homeowners Insurance and Property & Casualty (P&C) Insurance processes.
- Practical experience in policy processing, servicing, renewals, endorsements, or related insurance operations.
- Good understanding of US insurance terminology, policy documentation, and coverage concepts.
- Excellent attention to detail with strong analytical and problem-solving skills.
- Effective written and verbal communication skills.
- Proficiency in MS Office, particularly Excel.
- Ability to work independently and collaboratively within a team environment.
- Willingness to work fixed US/night shift hours.

Preferred Experience and Benefits

Candidates with experience in the following areas will be preferred: US Homeowners Insurance, Property & Casualty (P&C) Insurance, Home Insurance Policy Processing, Policy Servicing & Renewals, Insurance Endorsements, Underwriting Support, Insurance Documentation, Insurance BPO Operations, and US Insurance Customer Service.

We offer a competitive salary along with career growth opportunities. Additional benefits include medical insurance, weekends off, observance of US public holidays, and fixed US shift timings to support work-life balance.