Mortgage Operations Team Lead

We are seeking a skilled US Home Insurance Specialist with 3 to 4 years of direct experience in the US homeowners insurance sector. The ideal candidate will possess a comprehensive understanding of homeowners insurance processes, including policy documentation, servicing, renewals, and endorsements. This role requires attention to detail, strong communication skills, and the ability to manage multiple tasks efficiently while adhering to US insurance standards and procedures.

Key Responsibilities
- Manage daily operations related to US Home Insurance policies and processes.
- Review and process homeowners insurance applications, policies, and all supporting documentation.
- Verify policy details such as coverage information, premiums, deductibles, and endorsements for accuracy.
- Handle policy servicing activities including renewals, amendments, cancellations, and reinstatements.
- Ensure insurance documents meet accuracy, completeness, and compliance requirements.
- Coordinate with insurance carriers, agents, clients, and internal teams to resolve policy-related issues.
- Identify and address discrepancies or missing information promptly to avoid delays.
- Maintain accurate customer and policy records within relevant systems.
- Respond to customer and client queries regarding policies, coverage, documentation, and servicing.
- Follow established Standard Operating Procedures (SOPs), quality standards, and US insurance regulations.
- Achieve productivity, accuracy, turnaround time, and quality targets consistently.
- Prepare and maintain operational reports on a daily, weekly, and monthly basis.
- Escalate complex policy or process issues to appropriate stakeholders when necessary.
- Maintain confidentiality and ensure secure handling of all customer and insurance information.
- Support process improvement initiatives to enhance service quality and operational efficiency.

Required Qualifications
- 3 to 4 years of relevant experience specifically in US Home Insurance.
- Strong knowledge of US Homeowners Insurance and Property & Casualty (P&C) insurance processes.
- Practical experience in policy processing, servicing, renewals, endorsements, or related insurance operations.
- Familiarity with US insurance terminology, policy documentation, and coverage concepts.
- Excellent attention to detail with strong analytical and problem-solving abilities.
- Effective written and verbal communication skills.
- Proficiency in Microsoft Office applications, particularly Excel.
- Ability to work independently as well as collaboratively within a team environment.
- Willingness to work fixed US or night shift hours.

Preferred Experience and Benefits
Candidates with experience in the following areas will be highly regarded: US Homeowners Insurance, Property & Casualty (P&C) Insurance, Home Insurance Policy Processing, Policy Servicing and Renewals, Insurance Endorsements, Underwriting Support, Insurance Documentation, Insurance BPO Operations, and US Insurance Customer Service.

We offer a competitive salary along with opportunities for career growth. Additional benefits include comprehensive medical insurance, weekends off, observance of US public holidays, and fixed US shift timings. This position requires in-person attendance at the designated work location.